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(9) <br />MONITORING CENTER <br />CITY OF SANTA ANA <br />M <br />VkfpF alE <br />nrm!;— <br />M FIN PIA <br />O ��• <br />i <br />if <br />POST -CO <br />TKFOLLOWK <br />�'` srcxv w.r� rtrs <br />✓ uWM eo <br />A EuwlGFyl <br />rwC Fr I De OEM ❑ <br />1EAS S W) <br />I I AP-KP"rl I <br />I I !!.0 ist�5 <br />An AGO license is required for this RFP and UL827-certified monitoring facilities are required for this RFP. The <br />security of the Zoo is of paramount importance to the City of Santa Ana. The proposed video surveillance system <br />and related services will assist with post -event security investigations, forensics, while also providing live remote <br />monitoring, and audio communication services after hours. Live monitoring may lead to police dispatch by the <br />central station providing monitoring services. Police dispatch by a central station based on electronic signals and <br />alerts is the classic definition of an alarm or intrusion detection system; consequently, The City has decided to <br />impose alarm system requirements on this project and that includes an ACO license for the Proposer and UL827 <br />certification for the central station to be used by the Proposer. Independent of the logic used to arrive at these <br />requirements (ACO license or UL827 certification), it is important to note that the City, at its discretion, can impose <br />requirements if it deems that such requirements will result in improved security and efficacy for this project. AGO <br />licensing and UL827 certification attest to a number of desirable factors: <br />A. Alarm company personnel must undergo a criminal history background check by CA Department of Justice. <br />B Alarm company owners/manager must pass licensing examination. <br />C. Central Stations that are UL fisted have demonstrated to Underwriter's Laboratories that they meet or exceed <br />required safety and reliability standards. This certification attests to the fact that the central station is a trusted <br />and reliable source for alarm monitoring. <br />City of Santa Ana RFP No. 25-082 Page 23 of 40 <br />