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'`► CITY OF SANTA ANA <br />ate'" <br />w _ i7u G" ax:soet � _1 a <br />..00 077]D Dt . <br />ci ;;;O Ifm26A1 <br />71r \�' YOiYl POOL MEK'�i' `' <br />waly�e.a F.n! ael rAnl , <br />00 <br />07, <br />P03T.00 <br />WT utrMlW <br />Rli TD <br />i <br />... r) rpr K ARLA WVW'XW <br />I N'AllcPlMrt f <br />&?liCS[91K]SBb <br />MONITORING CENTER <br />An ACO license is required for this RFP and UL827-certified monitoring facilities are required for this RFP. The <br />security of the Zoo is of paramount importance to the City of Santa Ana. The proposed video surveillance system <br />and related services will assist with post -event security investigations, forensics, while also providing live remote <br />monitoring, and audio communication services after hours. Live monitoring may lead to police dispatch by the <br />central station providing monitoring services. Police dispatch by a central station based on electronic signals and <br />alerts is the classic definition of an alarm or intrusion detection system-, consequently, The City has decided to <br />impose alarm system requirements on this project and that includes an ACO license for the Proposer and UL827 <br />certification for the central station to be used by the Proposer. Independent of the logic used to arrive at these <br />requirements (ACO license or UL827 certification), it is important to note that the City, at its discretion, can impose <br />requirements if it deems that such requirements will result in improved security and efficacy for this project. ACO <br />licensing and UL827 certification attest to a number of desirable factors: <br />A. Alarm company personnel must undergo a criminal history background check by CA Department of Justice. <br />B. Alarm company owners/manager must pass licensing examination. <br />C. Central Stations that are UL listed have demonstrated to Underwriter's Laboratories that they meet or exceed <br />required safety and reliability standards. This certification attests to the fact that the central station is a trusted <br />and reliable source for alarm monitoring. <br />City of Santa Ana RFP No. 25-082 Paae 23 of 40 <br />City Council 14 — 17 3/17/2026 <br />