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The meeting focused on gathering feedback about the Family Self -Sufficiency (FS ?Ar?9T) <br />and <br />housing services. Participants discussed challenges with communication, program information, and <br />access to caseworkers. They suggested improvements such as clearer information, regular <br />workshops, social media outreach, and dedicated staff to explain programs. Armando raised <br />concerns about rental assistance, parking, and utility support, while others requested help with <br />household items. The conversation ended with a reminder to complete a survey and an open <br />invitation for additional recommendations. <br />Reasonable Accommodation Process Review <br />The meeting focused on discussing reasonable accommodation processes, with Jayden <br />recommending that special accommodations for permanent disabilities be reviewed every three <br />years instead of annually. Ema&kero raised concerns about inconsistencies in disability -related <br />housing policies across different cities, while Bree highlighted issues with communication and mail <br />delivery systems at Santa Ana Housing Authority, suggesting improvements could be made by <br />collaborating with Orange County Housing. The conversation ended with Gabriela introducing <br />herself as the FSS program manager and providing contact information for questions about the <br />program. <br />Housing Safety Concerns Addressed <br />The meeting focused on addressing safety concerns and housing issues raised by several <br />participants. Carlos expressed concerns about illegal activities in his neighborhood, and George <br />raised questions about a $600 increase for an extra room. The housing authority representative, <br />CDA, collected contact information from the participants to have their housing specialists reach out <br />to them. CDA also provided information on how to report changes during the office renovation <br />period, emphasizing the use of mail, email, or the lobby mailbox. The conversation ended with a <br />reminder for participants to complete a survey by the 20th and for those waiting to speak with <br />Karina to expect a follow-up call. <br />