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EXHIBIT 1 <br />• My rent is good- I call my worker and I personally bring in the rent increase notice, even if the <br />landlord tells me they did, I do it to confirm. After my worker takes care of it and all is settled. <br />• My landlord tells me thy can raise my rent if we use too much utilities- that's not right because <br />its shared amongst all tenants. If my neighbor uses more electricity, why should I have to pay, <br />it's not justifiable. <br />• Its not justifiable they raise it so much. Some landlords try to increase the rent so much and <br />we're seniors, its not right. <br />• Only thing we don't want is the president taking our assistance away. <br />Question 6: What recommendations do you have to change or improve our Operation and <br />Management? <br />• Send out notices for everything. <br />• For me its fine, I like the way things are. <br />• How your doing it right now, meeting with us in person. <br />• More inspections- Inspections help keep everything in order. I always keep everything clean. <br />• We prefer inspections done in person, not zoom. Some of us find it difficult to do inspections via <br />ZOOM. <br />• Reviewed the move process with us in person, its complicated. <br />Question 7: What recommendations do you have to change or improve our Family Self -Sufficiency <br />Program? <br />• Programs for parents, who can help with educating their kids. <br />• I'm retired, with age I now have health problems like sciatic nerve with that said I am not <br />interested in furthering my education or career, that's best for parents. <br />• The program sounds great but I'm not interested at this time. <br />Question 8: What recommendations do you have to encourage and motivate more assisted -families <br />to join our Family Self -Sufficiency Program? <br />• Make meetings in person. <br />• Offer more benefits for people with families like childcare. <br />• More in person activities to get people involved with their families. <br />• More security for those that are undocumented and for our families living in fear during these <br />times. <br />Question 9: How can we improve our progress to fulfill our mission and better support your housing <br />needs? <br />• Support with the documents being requested. <br />• We don't have phones or have knowledge of how to use them so make more in person <br />meetings. Specifically, in person meetings to inform us on what's happening with our housing. <br />• Letters are received and we don't understand them, too much verbiage. <br />• Sometimes its difficult to ask family members for help, offer help with filling out forms or <br />reading letters. <br />• Create programs for children. Educate the children and help guide them. <br />• Provide daycare to help with children. <br />• Everything is great and we appreciate our works. <br />