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Housing Authority of the City of Santa Ana <br />EXHIBIT 1 <br />Q3 What recommendations do you have to more effectively address your <br />housing needs? Examples: exploring different housing options (e.g., <br />renting, buying), additional financial assistance, relocation to areas with <br />better schools or transportation, larger unit sizes, or any other ideas. <br />answered:22 Skipped:0 <br /># <br />RESPONSES <br />DATE <br />1 <br />Additional financial assistance/larger unit sizes /parkings <br />2/20/2026 11:02 AM <br />2 <br />Larger units, additional financial assistance, ability to switch to move or gain a tenant based <br />2/19/2026 5:21 PM <br />voucher <br />3 <br />Financial assistance <br />2/9/2026 7:00 PM <br />4 <br />none <br />2/9/2026 5:02 PM <br />5 <br />Personal laundry machines due to disability and hygienic. People are washing items from their <br />2/8/2026 1:37 PM <br />pets in the public laundry areas and it is not clean. Assign a worker that speaks my native <br />language for better and faster communication <br />6 <br />Financial assistance <br />2/8/2026 10:26 AM <br />7 <br />Lower rent and finical assistance <br />2/7/2026 6:20 PM <br />8 <br />"1 recommend increasing the availability of larger 3+ bedroom units in family -friendly zones. <br />2/6/2026 4:12 PM <br />Additionally, providing 'rent -to -own' programs or down -payment assistance would make <br />transitioning from a cramped apartment to a stable family home more achievable. <br />9 <br />None <br />2/6/2026 3:31 PM <br />10 <br />Buying, disability needs/units, financial assistance <br />2/6/2026 1:55 PM <br />11 <br />This survey is not a bad idea , <br />2/6/2026 11:39 AM <br />12 <br />Being more pro active with tenants, have active security guards <br />2/6/2026 11:35 AM <br />13 <br />Santa Ana Housing Authority sending in My Awarded rent potion on time by the 3rd of each <br />2/6/2026 11:31 AM <br />month to prevent late fee from happening. <br />14 <br />Exploring different housing relocating <br />2/6/2026 11:05 AM <br />15 <br />financial assistance w deposits relocation w better transportation <br />2/6/2026 10:49 AM <br />16 <br />Parking ,better transportation area <br />2/5/2026 11:14 AM <br />17 <br />This recommendation is submitted to the Santa Ana Housing Authority based on a real <br />2/3/2026 2:28 PM <br />scenario that illustrates a systemic gap affecting voucher -assisted tenants and the City's <br />housing investment. In my own experience as a voucher -assisted tenant, I made rent <br />payments directly to property management as instructed. I was notified that a revolving <br />balance existed on my account; however, when I requested clarification regarding where the <br />discrepancy originated or which payments were being charged or applied incorrectly, I did not <br />receive clear follow-up or documentation. Without an itemized explanation, ledger detail, or <br />confirmation of Housing Authority payment receipt, I was unable to accurately provide payment <br />confirmation or determine whether the balance reflected a legitimate discrepancy or an internal <br />posting issue. As time progressed, changes in property management further complicated the <br />situation. Despite acting in good faith, I lacked the ability to independently verify payment <br />status. Unlike non -voucher residents, voucher -assisted tenants often cannot access payment <br />portals, cannot submit partial payments through those systems, and have no visibility into <br />whether Housing Authority payments have been received or properly applied. This leaves <br />tenants unable to document compliance or resolve disputes in a timely and informed manner. <br />This lack of transparency creates an unclear environment where responsibility becomes <br />5/18 <br />