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Housing Authority of the City of Santa Ana <br />EXHIBIT 1 <br />Q11 Do you have any suggestions for improving the Housing Authority's <br />long-range and short-range strategies? <br />Answered:20 Skipped:2 <br /># <br />RESPONSES <br />DATE <br />1 <br />Check out salaries for members <br />2/20/2026 11:02 AM <br />2 <br />More funding and vet out the gang afilliation or substance use that is affecting the <br />2/19/2026 5:21 PM <br />neighborhood and community of Permanent supportive housing sites. <br />3 <br />Not at this moment <br />2/9/2026 7:00 PM <br />4 <br />To communicate and inform the community better within their native language to be better <br />2/8/2026 1:37 PM <br />involved and understand what changes or improvements are happening <br />5 <br />More staff help <br />2/8/2026 10:26 AM <br />6 <br />None <br />2/7/2026 6:20 PM <br />7 <br />"Streamline the inspection process so that units can be approved faster. In a competitive <br />2/6/2026 4:12 PM <br />market, landlords often move on to market -rate renters because the Housing Authority <br />paperwork and inspection take too long." • Long-range (Future): "Invest in more 'Project -Based <br />Voucher' developments where families have long-term stability in high -quality units. I also <br />suggest more advocacy for'Source of Income' protection laws to prevent landlords from legally <br />refusing a tenant just because they have a Section 8 voucher. <br />8 <br />None <br />2/6/2026 3:31 PM <br />9 <br />Recertification process should be online through an online portal where clients can upload <br />2/6/2026 1:55 PM <br />documents. <br />10 <br />Food delivery service included <br />2/6/2026 11:39 AM <br />11 <br />None at this time. <br />2/6/2026 11:31 AM <br />12 <br />Na <br />2/6/2026 11:05 AM <br />13 <br />yes please explain how to join zoom meeting i was told to scan barcode wich did not help me <br />2/6/2026 10:49 AM <br />only to join survey <br />14 <br />Make sure everyone follows rules <br />2/5/2026 11:14 AM <br />15 <br />Short -Term Strategy: Implement a defined payment verification and discrepancy review duty <br />2/3/2026 2:28 PM <br />within existing Housing Specialist or Housing Retention roles. This function would provide <br />timely review of tenant ledgers, confirm Housing Authority payment disbursement and receipt, <br />coordinate directly with property management, and ensure tenants receive clear documentation <br />when discrepancies arise. This immediate safeguard would prevent unresolved balances from <br />escalating into lease violations, eviction risk, or voucher loss. Long -Term Strategy: Develop <br />standardized payment transparency systems for voucher -assisted households, including <br />consistent ledger reporting, documented dispute resolution timelines, and improved <br />coordination with property management platforms. Formalizing these processes would reduce <br />administrative errors, protect the City's housing investment, improve compliance oversight, <br />and ensure voucher -assisted tenants are not structurally disadvantaged due to payment <br />systems they cannot access or control. <br />16 <br />More affordable rooms <br />2/2/2026 3:03 PM <br />17 <br />None that I know of <br />1/30/2026 1:54 PM <br />18 <br />replace so -call HE washers/dryers with standard ones, and lower the price <br />1/29/2026 6:14 PM <br />19 <br />Infirm people about housing and how it works <br />1/27/2026 12:00 PM <br />20 <br />Funding staff for transparency and response <br />1/27/2026 11:08 AM <br />14 / 18 <br />