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Among specific changes desired, addressing homelessness (26%), improving public safety (1 5%), <br />and improving roads/infrastructure (11%) were the most common, followed by cleaning up/ <br />beautifying the City (9%) and addressing parking issues (8%). Approximately 12% of respondents <br />could not think of a change to Santa Ana that they desired or stated flatly that no changes are <br />needed/everything is fine. <br />Given the purpose of this study, it is instructive that many respondents mentioned an issue <br />(homelessness, public safety, streets/infrastructure, etc.) that had a direct nexus to the pro- <br />posed measure. <br />OVERALL PERFORMANCE RATING The final question in this series asked respondents <br />to indicate if, overall, they were satisfied or dissatisfied with the job the City of Santa Ana is <br />doing to provide city services. Because this question does not reference a specific program, facil- <br />ity, or service and requested that the respondent consider the City's performance in general, the <br />findings of this question may be regarded as an overall performance rating for the City. <br />As shown in Figure 5, more than six -in -ten voters surveyed indicated that they were satisfied <br />with the City of Santa Ana's efforts to provide municipal services, with 1 3% saying they were very <br />satisfied and 49% somewhat satisfied. Approximately 31 % reported that they were dissatisfied <br />with the City's overall performance, whereas 8% were unsure or unwilling to state their opinion. <br />Question 4 Generally speaking, are you satisfied or dissatisfied with the job the City of Santa <br />Ana is doing to provide city services? <br />FIGURE 5 SATISFACTION WITH CITY SERVICES <br />Very <br />dissatisfied <br />13.2 <br />Somewhat <br />dissatisfied <br />17.3 <br />Not sure <br />7.4 <br />Prefer not to <br />answer <br />0.7 <br />Very satisfied <br />12.9 <br />Somewhat <br />sati sfi ed <br />48.5 <br />For the interested reader, figures 6 and 7 on the following page display how the percentage of <br />respondents satisfied with the City's overall performance varied across demographic subgroups. <br />The most striking pattern in the figures is the relative consistency of responses, with satisfaction <br />ranging between 57% and 74% across all identified subgroups. <br />City of Santa Ana True North Research, Inc. © 2025 <br />