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City Clerk's Office <br />The City Clerk's Office has expanded its capacity and improved service delivery through additional <br />staffing and funding. Since the adoption of Measure X (effective April 1, 2019), the City Clerk's Office has <br />benefitted from increased staffing capacity — including the addition of two new positions overall, one of <br />which (Senior Deputy City Clerk / Records Manager) was specifically funded through the FY 22-23 <br />Measure X Service Enhancements budget. The increased staffing has directly enhanced our ability to <br />deliver more projects, respond to community needs, and improve overall efficiency in key areas. <br />Specifically, with the increased staffing levels, we have been able to: <br />• Improve response times: By increasing staffing, we have reduced processing times for requests and <br />services, enabling faster turnaround and more efficient service to the public. <br />• Increase capacity for compliance and monitoring: With the additional staff, we have ensured more <br />consistent oversight of regulatory requirements, further enhancing the city's ability to meet its legal <br />obligations and avoid penalties. (Conflict of Interest Statements/Form 700, Lobbyist Registration and <br />Reporting, Public Records Requests) <br />• Expand outreach and engagement: We have improved our public communication efforts by <br />providing better access to city records and meeting agendas and by supporting public transparency <br />initiatives. The increased staff capacity has enabled more community outreach (including attendance <br />and tabling at citywide community events) and educational efforts on city governance and the <br />election process. <br />• Improve recordkeeping and archiving: The additional resources have facilitated better organization <br />and storage of public records, contracts, and minutes, improving compliance with state regulations <br />and ensuring easier access for the public and staff <br />• Improve public records access and compliance: With the addition of a Senior Deputy City Clerk <br />(Records Manager), we implemented a dedicated records management and archiving system. As a <br />result, we launched NextRequest, a modern online Public Records Act (PRA) portal, which has <br />streamlined how the public submits and tracks records requests. Since NextRequest went live, we <br />have seen an increase in PRA requests submitted online. This improvement enhances compliance <br />with the CPRA (Gov. Code §§ 7920 et seq.) and demonstrates better service delivery. <br />New Lobbyist Registration — The addition of a dedicated staff member allowed us to implement a <br />formal Lobbyist Program, including online registration and report disclosures via a portal (e.g., using <br />NetFile). This has improved transparency around lobbying activity, in compliance with lobbying - <br />disclosure requirements under the Political Reform Act and the Santa Ana Municipal Code. Since <br />inception, we have registered five (5) active lobbyists, and allowed public tracking of who is <br />influencing City decisions. This adds an important layer of accountability. <br />Notary Services & Intake of Claims, Subpoenas, Summons — With increased staffing, the City Clerk's <br />office now offers notary services internally for official documents and externally as a publicly <br />available service for city residents. The office maintains the capacity to accept legal documents <br />(claims, subpoenas, summons) on behalf of the City. This reduces the risk of missed legal filings and <br />ensures the timely handling of liability -related documents, aligning with requirements under the <br />Government Claims Act (Gov. Code §§810 et seq.) and general legal -administrative needs. <br />Measure X Success 5 <br />