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C. In order that this informal procedure may be responsive,both parties involved shall <br /> expedite this process. If, within fifteen (15) calendar days, a mutually acceptable <br /> solution has not been reached at the informal level, the employee and/or the <br /> employee's designated representative shall then set forth the grievance in writing, <br /> indicate the nature of the action desired, sign it, and submit it in duplicate to the <br /> employee's Department Head. At this point,the grievance review process becomes <br /> formal. Should the grievant fail to file a written grievance, and in the manner <br /> specified above within fifteen(15)calendar days after first discussing the grievance <br /> with the employee's immediate supervisor, the grievance shall be barred and <br /> waived. <br /> D. Any resolution of the grievance at the informal stage by any person other than a <br /> mid-level manager or above shall not become precedence or be used to establish <br /> past practice regarding implementation, interpretation,or application of this MOU. <br /> 9.4 Formal Process. <br /> A. Second Step. The Department head, or their designated representative, shall meet <br /> with the employee and/or the employee's designated representative within fifteen <br /> (15) working days after the grievance has been submitted to the Department Head. <br /> The Department Head, or their designated representative, shall review the <br /> grievance and may affirm, reverse or modify the disposition made at the First Step <br /> and shall deliver their answer to the employee and/or the employee's designated <br /> representative within ten (10) calendar days after the meeting. <br /> B. Third Step. If the grievance is not satisfactorily resolved at the Second Step, the <br /> employee and/or the employee's representative may submit the grievance in writing <br /> to the City Manager, or their designated representative, within thirty (30) days of <br /> being informed of the disposition made at the Second Step. Failure of the grievant <br /> and/or their designated representative to take this action shall constitute a waiver <br /> and bar to the grievance, and the grievance shall be considered settled on the basis <br /> of the disposition made at the Second Step. <br /> The City Manager,or their designated representative, shall meet with the employee <br /> and/or the employee's designated representative, within fifteen (15) calendar days <br /> after submission of the grievance. The City Manager, or their designated <br /> representative, after careful review, may affirm, reverse or modify the disposition <br /> made at the Second Step and their decision,which shall be final and binding, shall <br /> be delivered, in writing, to the employee and/or the employee's designated <br /> representative within fifteen(15) calendar days after the meeting. <br /> 13 <br /> i <br />