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Service Agreement <br />This Software as a Service Agreement ("Agreement") is entered into on , 2026, between CivicPlus, LLC <br />("Provider") and City of Santa Ana, CA ("Customer"). <br />Services Provided <br />DocAccess is a subscription-based accessibility solution that includes: <br />Automated document accessibility compliance <br />Real-time translation to 250 languages <br />AI-poweredsearchandQ&Afunctionality <br />24/7 live visual interpretation services <br />Compliance monitoring and reporting <br />Subscription <br />Metropolitan-305,000Population Plan-PubliclyAvailablePDFsonsanta-ana.org <br />Terms <br />List Price: $55,750 per year <br />Discounted Fee: $49,618 first year (11% discount), then $55,750 per year <br />Contract Term: , 2026 - , 2027 - 5% annual uplift starting Year 2 <br />Payment Schedule: Every year, beginning April 1, 2026 <br />PaymentTerms:Net45 <br />Renewal Procedure: Upon mutual agreement of the parties 60 days prior to any renewal term <br />Example Payment Schedule <br />Invoice Dates ofService Rate Amount <br />Complimentary Service 3/3/2026 - 3/31/2026 Free $0 <br />First Invoice 4//2026 - /2027 $55,750/year (11% first year discount applied) $49,618 <br />Future Invoice 4//2027 - /2028 $55,750/year + 5% uplift $58,538 <br />This Service Agreement is governed by the terms and conditions of the Master Services Agreement and the <br />DocAccess Terms and Conditions, both available at: https://www.civicplus.help/docs/legal-terms-and-conditions- <br />for-services (collectively, the "Agreement"). By executing this Service Agreement, Customer acknowledges and <br />DocAccess Service Proposal for City of Santa Ana, CA Page 11 of15 <br /> <br />