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C71C,71r.wOM <br /> Table of Contents <br /> 1 . COVER LETTER ......................................................................... 3 <br /> 2 GIGAKOM CONTACTS ............................................................... 4 <br /> 3 INTRODUCTION — DESCRIPTION OF FIRM ........................................ 5 <br /> 4 EXPERIENCE AND QUALIFICATIONS ............................................... 6 <br /> 5 CERTIFICATIONS, TRAINING,AND SPECIALIZATIONS:......................... 8 <br /> 6 MASTER CONTRACTS AND PURCHASING AUTHORIZATIONS................ 9 <br /> 7 METHODOLOGY FOR PROVIDING SERVICES ................................... 12 <br /> SupportServices ....................................................................... 16 <br /> 1 Response Times: ..................................................................... 18 <br /> IIDefinitions: .............................................................................. 19 <br /> III Standard Labor Terms............................................................ 19 <br /> IV Billing Information .................................................................. 20 <br /> V Responsibilities and Assumptions .......................................... 21 <br /> 8 UNIVERSAL SERVICE PROGRAM RESTRICTIONS AND INVOICING ......... 22 <br /> 9 SPECIAL NOTES AND CONDITIONS............................................ 22 <br /> 10 REFERENCES .......................................................................... 27 <br /> 11 COMPLIANCE DOCUMENTS...................................................... 32 <br /> 12 PRICING AND DATA SHEETS ...................................................... 37 <br /> 2 <br />