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City of Santa Ana <br />Performance Outcome Tracking <br />Activity/ <br />Program <br />Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Homelessness <br />Track assisted individuals who <br />50% of assisted individuals <br />- Number of households that RECEIVED <br />Accessibility for the <br />Prevention <br />retained their housing or <br />and households will retain <br />emergency financial assistance to <br />purpose of creating <br />utilities for at least 6 months <br />their housing or utilities for <br />prevent homelessness <br />Suitable Living <br />after assistance was provided. <br />at least 6 months after <br />- Number of households that RECEIVED <br />Environments <br />assistance is provided. <br />emergency legal assistance to prevent <br />homelessness <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Staff track clients' visits on each visit for service regardless of the type of request. WE utilized a Web - <br />based tracking system t maintain a record of client services so that we can track and monitor their needs. <br />For those clients who regularly request food in the requisite two month intervals, we update the file to <br />reflect dcurrent status and needs. For those who have not requested service with three months, staff <br />conduct telephone interviews to determine their status and annotates the case file, written and <br />electronically. When possible, we will offer assistance to those clients whose needs we can remedy <br />through our programs. Where we are not able to help them we will refer to another agency and <br />document our attempts. <br />Exhibit A -1 <br />Page 1 of 1 <br />