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EXHIBIT 1 <br /> 4010055386-NA SOW-Insight-IGNORE TEST Automation <br /> Insight Statement of Work#4010055386 v 1.0 <br /> This SOW is effective as of the date last signed above("SOW Effective Date"). Client's purchase, receipt,and use of <br /> the Services defined herein are subject to: (a)the written agreement for Services executed between Insight and the <br /> Client("Master Agreement"),or(b)if the parties do not have a Master Agreement in place for the Services,the Terms <br /> of Sale for Services located at httos:hv vAvJnsiaht.corn/en USlhelolterms-of-sale-services-it?s.html (collectively,the <br /> "Agreement"). Capitalized terms used but not defined in this SOW will have the meaning given in the Agreement. <br /> 1. Purpose <br /> The purpose of this SOW is to set forth the specific Services that Insight will provide to Client in connection with the <br /> Agreement. <br /> 2. Definitions <br /> a. "Deliverables"means the items created by Insight in connection with the Services and as specifically <br /> described in the Scope of Services and Delivery Schedule Section below. <br /> b. "Services"has the meaning given to it in the Scope of Services and Delivery Schedule Section. <br /> 3. Scope of Services and Delivery Schedule <br /> Insight will perform the following services("Services")per the terms of this SOW. <br /> 3.1. Service Description <br /> The following is a high-level description of the Services Insight will provide: <br /> 1. Oupdate]D as outlined in the Exhibit(s)of this SOW. <br /> 3.1.1. Location <br /> Performance of the Services will be [remote andlor onsite]. <br /> • [client address] <br /> 3.2. Project Management <br /> Insight will provide project management as detailed in the applicable Exhibit of this SOW. <br /> 3.3. Now Services are Accepted <br /> After Insight performs a Service or delivers a Deliverable to Client,if the Service or Deliverable does not meet the <br /> material requirements described in the SOW,then Client will provide Insight with a written explanation describing how <br /> the requirements were not met within 5 days following the date the Service or Deliverable was delivered to Client. If <br /> Client fails to provide the written explanation within this 5-day period, the Service and Deliverable will be deemed <br /> accepted by Client. <br /> 3.4. Business Hours <br /> Services will be performed during normal United States business hours unless otherwise mutually agreed upon in the <br /> attached Exhibit(s). Normal business hours are defined as an 8-hour day, Monday through Friday,excluding <br /> designated Insight Holidays. <br /> 3.5. Client Responsibilities <br /> Client is responsible for the following: <br /> 1. Client will provide a project contact with decision-making authority to support the scope of services <br /> described in this SOW and ensure the proper personnel are scheduled to review each completed Service or <br /> Deliverable upon notification of completion by Insight. <br /> Rev_0412022Q Page 2 of 10 <br /> Version Date: [Date of SOW] <br />