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CSG FORTE PAYMENTS, INC.
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CSG FORTE PAYMENTS, INC.
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Last modified
5/14/2026 3:28:20 PM
Creation date
5/14/2026 3:27:24 PM
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Contracts
Company Name
CSG FORTE PAYMENTS, INC.
Contract #
A-2026-055
Agency
Finance & Management Services
Council Approval Date
5/6/2026
Expiration Date
5/4/2027
Insurance Exp Date
1/1/1900
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acceptance, including but not limited to policing the card typc(s)accepted at the point of sale_ <br /> 6.5 Bona Fide Sales. AGENCY shall only complete Transactions produced as the direct result of <br /> bona fide sales made by AGENCY to cardholders, and AGENCY is expressly prohibited from <br /> processing, factoring, laundering, offering, and/or presenting sales Transactions which are produced as a <br /> result of sales made by any person or entity other than AGENCY, for purposes related to financing <br /> terrorist activities or for purposes that may be used as part of a scheme which violates any law governing <br /> the use of the Services which may include but not be limited to Bank Secrecy Act or USA Patriot Act. <br /> 6.6 Setting Limits on Transaction Amount. AGENCY may set a minimum Transaction amount to <br /> accept a card that provides access to a credit account,under the following conditions: the minimum <br /> Transaction amount does not(i)differentiate between card issuers iz differentiate between <br /> MasterCard,Visa,or any other accepted brand; and iii)exceed ten dollars (or any higher amount <br /> established by the Federal Reserve). AGENCY may set a maximum Transaction amount to accept a <br /> card that provides access to a credit account,under the following conditions: AGENCY is(i) a <br /> department, agency or instrumentality of the U.S.government; (ii)a corporation owned or controlled by <br /> the U.S. government; or(iii)an agency whose primary business is reflected by one of the following <br /> MCCs: 8220, 8244, 8249—SchooIs, Trade or Vocational; and the maximum Transaction amount does <br /> not differentiate between MasterCard, Visa,or any other accepted brand. <br /> 6.7 Additional Agreements AGENCY wider stands and agrees that in order to receive the Services, <br /> Agency may be required to enter into additional agreements directly with the Payment Networks or other <br /> third parties. <br /> 6.8 Modifying Transactions.AGENCY shall regularly and promptly review all Transactions and <br /> shall immediately notify FORTE upon discovery of any and all discrepancies between the records of <br /> AGENCY compared with those provided by FORTE or AGENCY's bank,or with respect to any <br /> Transaction that AGENCY believes was made erroneously or without proper authorization from the <br /> Constituent or Customer. At AGENCY's request,FORTE will make commercially reasonable efforts to <br /> reverse,modify,void or delete a Transaction after it has been submitted for settlement. All requests must <br /> be made in writing(electronic mail will be deemed as"in writing„for these purposes), signed or sent by <br /> an individual pre-authorized by AGENCY to make such requests and delivered to FORTE. AGENCY <br /> agrees FORTE will not be held responsible for any losses,directly or indirectly,incurred by AGENCY or <br /> other third parties as a result of FORTE's failure to accomplish the request before the Transaction has <br /> been processed through the applicable Payment Network or requested by Agency. for making any necessary changes as <br /> 6.9 Delay or Rejection of Transactions. FORTE may delay or reject any Transaction without prior <br /> notification to AGENCY which is improperly formatted, is untimely,or is missing information, which <br /> may cause it to downgrade; or if FORTE has reason to believe such Transaction is fraudulent n, <br /> improperly authorised;or for any reason such delay or rejection is permitted or required under the Rules <br /> or <br /> or regulations. FORTE shall have no liability to AGENCY by reason it the rejection of any such <br /> Transaction_ <br /> 6.10 Returned Items. FORTE shall make available to AGENCY details related to the receipt of any <br /> Transaction that is returned unpaid or any Transaction which is charged back and shall credit or charge <br /> such returned item to AGENCY's Settlement Account. <br /> 6.11 Chargebacks. AGENCY acknowledges and agrees that it is bound by the Payment Networks <br /> Rules with respect to any Chargeback. AGENCY understands that obtaining an authorization from a <br /> Constituent or Customer for any sale shall not constitute a guarantee of payment, and such sales can be <br /> returned or charged back to AGENCY like any other item hereunder. In the event a Transaction is <br /> charged back for any reason, the amount of such Transaction will be deducted from AGENCY's <br /> designated Settlement Account or any payment due to AGENCY_ <br /> 6.12 Excessive Chargebacks. Using limits established by the Payment Networks as a standard for <br /> review,FORTE reserves the right to suspend and/or terminate AGENCY's access to the Services should <br /> AGENCY's chargeback ratio exceed allowable limits in any given period. FORTE will make <br /> reasonable efforts to provide AGENCY with notice and a time to cure its excessive chargebacks prior to <br /> 25.06.01 <br /> Page 4 <br /> CS"5915.0 <br /> 03-19-26 <br />
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