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AUTO BODY REPAIR CONSUMER BILL OF RIGHTS <br /> A CONSUMER IS ENTITLED TO: <br /> 1. SELECT THE AUTO BODY REPAIR SHOP TO REPAIR AUTO BODY DAMAGE COVERED BY THE <br /> INSURANCE COMPANY. AN INSURANCE COMPANY SHALL NOT REQUIRE THE REPAIRS TO <br /> BE DONE AT A SPECIFIC AUTO BODY REPAIR SHOP. <br /> 2. AN ITEMIZED WRITTEN ESTIMATE FOR AUTO BODY REPAIRS AND, UPON COMPLETION OF <br /> REPAIRS, A DETAILED INVOICE. THE ESTIMATE AND THE INVOICE MUST INCLUDE AN <br /> ITEMIZED LIST OF PARTS AND LABOR ALONG WITH THE TOTAL PRICE FOR THE WORK <br /> PERFORMED. THE ESTIMATE AND INVOICE MUST ALSO IDENTIFY ALL PARTS AS NEW, USED, <br /> AFTERMARKET, RECONDITIONED, OR REBUILT. <br /> 3. BE INFORMED ABOUT COVERAGE FOR TOWING AND STORAGE SERVICES. <br /> 4. BE INFORMED ABOUT THE EXTENT OF COVERAGE, IF ANY, FOR A REPLACEMENT RENTAL <br /> VEHICLE WHILE A DAMAGED VEHICLE IS BEING REPAIRED.. <br /> 5. BE INFORMED OF WHERE TO REPORT SUSPECTED FRAUD OR OTHER COMPLAINTS AND <br /> CONCERNS ABOUT AUTO BODY REPAIRS. <br /> 6. SEEK AND OBTAIN AN INDEPENDENT REPAIR ESTIMATE DIRECTLY FROM A REGISTERED <br /> AUTO BODY REPAIR SHOP FOR REPAIR OF A DAMAGED VEHICLE, EVEN WHEN PURSUING <br /> AN INSURANCE CLAIM FOR REPAIR OF THE VEHICLE. <br /> COMPLAINTS WITHIN THE JURISDICTION OF THE BUREAU OF AUTOMOTIVE REPAIR <br /> Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to: <br /> Toll Free (866) 799-3811 <br /> Bureau of Automotive Repair <br /> 10949 North Mather Blvd. <br /> Rancho Cordova, CA 95670 <br /> The Bureau of Automotive Repair can also accept complaints over its website at: <br /> www.autorepair.ca.gov <br /> COMPLAINTS WITHIN THE JURISDICTION OF THE CALIFORNIA INSURANCE COMMISSIONER <br /> Any concerns regarding how an auto insurance claim is being handled should be submitted to the <br /> California Department of Insurance at: <br /> (800) 927-4357 or (213) 897-8921 <br /> California Department of Insurance <br /> Consumer Services Division <br /> 300 South Spring Street <br /> Los Angeles, CA 90013 <br /> The California Department of Insurance can also accept complaints over its website at: <br /> www.insurance.ca.gov <br /> ROR—CA(1215)TA gettoggle.com Page 6 <br />