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Additional Support Documentation Version 1.1 1. Generally. 1.1. Trimble shall usethe applicable level of effort to correct or provide a workaround for any reproducible error in the Offering attributable to Trimble commensurate with the severity of the error,as reasonably determined by Trimble in accordance with Section 3(Severity Priority Levels)below. 1.2. For certain Offerings as set forth in Section 2 below,Trimble may provide a customer support portal (the"Support Portal"),which may allow Customer to submit support requests,report issues,view case histories,search the general knowledge database,and otherfeatures, as applicable. In the event of any conflicts between the terms set forth herein and any set forth in the applicable Supportal Portal,the terms herein shall govern. 1.3. For certain Offerings as set forth in Section 2 below,Trimble will provide support to Customer only by communication with the contacts designated by Customer in the Support Portal or otherwise as instructed by Trimble(each,a "Authorized Support Contact"). Customer may update Authorized Support Contact(s) from time to time as instructed by Trimble. Trimble may require the Authorized Support Contact(s)to have the relevant technical knowledge regarding the Offerings necessary to assist Trimble as needed. 1.4. Upon identification of any error that cannot be resolved by Customer as first line of support(e.g.,via the Support Portal,Its internal staff, etc.),then Customer(through its Authorized Support Contact(s))shall promptly notify Trimble of such errorand shall provide Trimble with enough Information,assistance,and cooperation to reproduce the error,Including a listing of outputand any other data that Trimble may reasonably request in order to reproduce the error and operating conditions under which the error occurred or was discovered.Trimble shall not be responsible for correcting any errors not attributable to Trimble. 2. Support Portals. Support portals with information about reporting and general availability are described below. Offering Support Portal* _ Authorized Support Contacts Only?** Trimble Unity https://assetlifecycle.trimble,corn/en/learn/support Yes *Additional phone numbers and hours of availability for contacting Trimble with support requests may be listed in the Support Portal. **For any Products that do not require an Authorized Support Contact, any Authorized User of Customer may contact support. 3. Severity Priority Levels. As soon as reasonably practicable after Customer submits the relevant case information,Trimble will collect additional information and categorize the issue into one of four classifications as set forth below in good faith. Upon Customer submission of the case information,Trimble will use commercially reasonable efforts to issue a Response(as defined below)by the indicated target response goal set forth below.Once the priority level is determined,Trimble will use the level of effort for resolution described below. Priority Level* Priority Criteria Target Response Level of Effort for Resolution Goal** P1 most urgent and impactful %hour Trimble and Customer will prioritize any reasonably available resources to resolve the situation or identify a work around. P2 urgent and impactful,but usually has Y2 hour Trimble and Customer will prioritize any an acceptable temporary reasonably available resources during workaround standard business hours to resolve the situation or identify a work around. P3 important,but not urgent and 4 hrs Trimble and Customer will use generally impactful available resources during standard business hours to resolve the situation or identify a work around. P4 a low priority,informational,or an 24 hrs Trimble and Customer are willing to use enhancement request generally available resources during standard business hours to provide information or assistance. "See Priority Matrix and definitions below.The main factors in determining priority level are urgency and impact. Trimble will also consider in good faith any additional relevant facts and circumstances in consultation with Customer that may result in a mutually agreed upon change in priority level.