|
Ho
<br /> I I� PROPOSAL C§7Y OF
<br /> L L SANTA ANA
<br /> What Holly delivers
<br /> Holly will provide Santa Ana with full platform access forth e core HR team,configured against the standard 12
<br /> Orange County comparators plus the water and zoo specialty pools,with quarterly data refreshes,defined service-
<br /> level commitments,and the data security and governance posture detailed below.
<br /> 01 Modern Compensation Benchmarking
<br /> —Standard 12 Orange County comparators configured and refreshed quarterly:Anaheim,Costa Mesa,Fullerton,Garden Grove,
<br /> Huntington Beach,Irvine,Long Beach,Orange,Pasadena,Riverside,Torrance,and the County of Orange—with salary
<br /> schedules,class specifications,and MOU data embedded directly in the platform
<br /> —Specialty comparator pools tiered so they surface only for the right classifications—a water district cohort(Eastern,Irvine
<br /> Ranch,Moulton Niguel,Rancho)for utility roles,and a national zoo cohort(Honolulu,San Francisco,Alexandria,El Paso,
<br /> Folsom,Idaho Falls,Orange County,San Bernardino County,Los Angeles Zoo,Palm Springs/The Living Desert)for zoo
<br /> classifications
<br /> —Ad-hoc comparators added at any time with two weeks'notice and no change to pricing—useful for the agencies Santa Ana
<br /> occasionally pulls in(Tustin,Fontana,Newport Beach,Riverside County,LA County,and others)
<br /> 02 AI-Powered Matching with Human Re%iew
<br /> —Similarity scoring based on duties,supervision,qualifications,and scope—not just title—with written,AI-generated
<br /> justifications for every benchmark pairing that document the basis for the match.Justifications preserved as part of the system
<br /> of record for audit and labor relations review
<br /> --Human-in-the-loop review applied to every data ingestion,quarterly comparator refresh,and any City-reported data
<br /> discrepancy—Holly staff confirm accuracy before data is published to the platform,and the City's analysts retain final
<br /> authority on every match decision
<br /> --Source traceability on every record:salary schedules,class specifications,and MOUs each carry the source URL or document of
<br /> origin,the date of ingestion,and the date of the underlying source document.Prior versions are retained in the platform's
<br /> historical archive and remain accessible throughoutthe agreement
<br /> 03 Implementation,Training&Ongoing Support
<br /> —Minimum 14 hours of live training delivered by Holly staff in the first contract year:3 hours on-site implementation training
<br /> (typically two 90-minute sessions in Santa Ana within the first 8 weeks),2 hours of remote pre-kickoff working sessions,3 hours
<br /> of monthly 60-minute remote syncs in the first past-go-live quarter,and 6 hours of quarterly 90-minute business reviews.Ad-
<br /> hoc refresher sessions for new users included at no additional cost
<br /> —Defined support response times across three categories:general inquiries acknowledged same business day if submitted by
<br /> 2:00 PM Pacific(or by 10:00 AM Pacific next business day if submitted later);survey and comparator data requests completed
<br /> within 3 business days for existing comparators and 5 business days for new comparators;engineering and technical issues
<br /> acknowledged within 1 business day,with minor fixes resolved within 5 business days and largertechnical matters within 10
<br /> business days with weekly status updates until resolved
<br />
|