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HOLLY (CIVIC CALLING CORPORATION)
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HOLLY (CIVIC CALLING CORPORATION)
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Last modified
6/26/2026 3:44:54 PM
Creation date
6/24/2026 12:29:28 PM
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Contracts
Company Name
HOLLY (CIVIC CALLING CORPORATION)
Contract #
N-2026-148
Agency
Human Resources
Expiration Date
6/29/2027
Insurance Exp Date
9/4/2026
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Holly PROPOSAL CITY OF <br /> SANTA ANA <br /> Phased delivery, fast to value <br /> Most agencies are fully operational within six weeks of contract execution —fast enough to align with typical <br /> budget cycles and compliance deadlines. <br /> Kickoff Early July 2026 Contract execution,user accounts created,and final confirmation of the 12 Orange <br /> County comparators,the water district spetialty pool,and the zoo specialty pool <br /> Configuration&Data July 2026 Platform setup with Santa Ana's 400+classifications loaded;comparator data ingested <br /> Setup and validated;existing camp study results incorporated as baseline <br /> Process mapping,workflow tailoring,and live training for Omar,Diandra,and the 4-5 <br /> Champion Onboarding Late July—Early August 2026 person core team—minimum 3 hours on-site(typically two 90-minute sessions)plus up <br /> to 2 hours of remote pre-kickoff working sessions <br /> Full platform access for the core team;team operating independently on real <br /> Go-Live Mid-August 2026 classification and benchmarking work,with Holly's deployment team available for m- <br /> platform support and ad-hoc questions <br /> Monthly 60-minute remote syncs with the core team through the first quarter post go- <br /> User Synes&Ongoing September 2026 onward live;transition to quarterly 90-minute business reviews thereafter.First quarterly data <br /> refresh aligned to the October bargaining and budget timeline <br />
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