TALLER SAN JOSE HOPE BUILDERS (10)

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INTRODUCTION This handbook outlines the guidelines, requirements, and procedures for the work performed by Support Specialists at Hope Builders. it aims to provide direction about how to conduct services from intake through program completion and ensure common procedures, which must be followed in their entirety. PRONOUN USAGE AND PREFERRED NAMES Purpose: This SOP establishes guidelines for the respectful and inclusive use of preferred pronouns and names at Hope Builders. Our commitment to diversity, equity, and inclusion ensures that all individuals feel acknowledged and valued. Scope: This policy applies to all employees, contractors, volunteers, and any representatives of Hope Builders. Policy Statement: All individuals at Hope Builders are entitled to be addressed by their preferred pronouns and names. Respecting gender identities fosters a positive and inclusive workplace culture. Guidelines: 1. Ask for and Use Preferred Pronouns: o When meeting new individuals, politely inquire about their preferred pronouns using phrases like: • "What pronouns do you use?" • "How would you like to be addressed?" o Avoid making assumptions about a person's gender identity. o Respectfully use the pronouns and names provided in all interactions. o Enter the preferred name in Apricot. o Enter the legal name on all legal documents, including attendance logs, certificates, and CPR cards. o On non-legal documents, the preferred name will be included within parentheses between the First and Last legal names. For example: Madeline (Matt) Baker 2. Respect Preferred Names: o Always refer to individuals by the name they provide as their preference. o If an individual includes a preferred name, use the preferred name in day-to-day conversations. o Update communication records and directories to reflect preferred names, if applicable. 3. Correction and Apology: 3