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City of Santa Ana <br />Performance Outcome Tracking <br />Please find the activity most closety associated to the service that will be provided and place an "X" next to it then <br />answer the question below. Please note the trackina that is involved with this activity <br />Place an <br />"X" next to <br />one <br />Activity/ <br />Activity <br />Program <br />City Outcome Tracking <br />Goal <br />HUD Outcome Tracking <br />HUD Goal <br />Fair Housing <br />Provide fair housing service <br />1. Provide fair housing <br />Number of persons assisted: <br />Accessibility for the <br />Services <br />and ongoing analysis of <br />counseling, education and <br />-with new access to a service <br />purpose of providing <br />impediments to fair <br />enforcement services to <br />-with improved access to a service <br />Decent Affordable <br />housing. <br />7,000 Santa Ana <br />-where activity was used to meet a quality <br />Housing <br />households. <br />standard or measurably improved quality, <br />"'5 -year goal to be <br />report the number that no longer only <br />achieved by FY 09/10 <br />have access to substandard service <br />2. Annually assess actions <br />Number of persons assisted: <br />Accessibility for the <br />to eliminate impediments to <br />-with new access to a service <br />purpose of providing <br />fair housing. <br />-with improved access to a service <br />Decent Affordable <br />-where activity was used to meet a quality <br />Housing <br />standard or measurably improved quality, <br />report the number that no longer only <br />have access to substandard service <br />Owner- <br />Number of owners assisted <br />Physical safety and comfort <br />Total number of units: <br />Accessibility for the <br />Occupied <br />to rehabilitate their primary <br />will be improved for Low <br />- Number occupied by elderly <br />purpose of providing <br />Housing <br />residence for the following <br />and Moderate income <br />- Number of units brought from <br />Decent Affordable <br />Rehabilitation <br />income categories: <br />households by improving <br />substandard to standard condition (HQS <br />Housing <br />- Extremely Low Income <br />homes to a level that <br />or local code) <br />-Very Low Income <br />meets or exceeds HUD <br />- Number qualified as Energy Star <br />- Moderate Income <br />housing quality standards. <br />- Number of units brought into compliance <br />Special Needs Categories <br />with lead safe housing rule (24 CFR part <br />-Large Families <br />35) <br />- Number of units made accessible for <br />persons with disabilities <br />Describe how you will gather the tracking information, noted above, for that activity. <br />Initial performance measurements are associated with statistical outreach and outcomes prior to selection of service <br />units. Use of CDBG Client Eligibility Certification has become an agency protocol for all recipients of the agency. A <br />standard "Homeowner Application" is utilized to secure and qualify potential service reciipients. Home ownership and <br />income are documented and verified. Throughout the year an ongoing Site Master "wait list" is maintained and sites <br />are assigned work activities and workscopes determined and manpower is coordinated. Work outcomes for selected <br />home rehabilitation units are tracked through a "Scope of Work & Task List." A "Work Completion" form is presented <br />to and signed by the homeowner. A file may be considered complete, however homeowners can continue to contact <br />the agency to address needs arising from changing circumstances in the home affected by physical or social <br />conditions. Also, agency protocol includes utilization of an "Outcome - Based Measurment & Evaluation System." <br />Exhibit A -1 <br />Page 1 of 1 <br />