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Method of Approach <br />Overview <br />The keys to a successful graffiti removal program are fast response, removal of all graffid, and <br />removal methods that leave no traces that the graffiti ever existed. Graffiti breeds more graffiti, <br />and fast professional removal will allow to the City of Santa Ana to control this problem. <br />Graffiti Protective Coatings, Inc. specializes in these services with its "ZAro-Tolerance <br />Program". Under GPC's proven program each technician is fully equipped and trained to <br />remove all graffiti. <br />GPC performs thorough and complete removal, leaving no traces of the past graffiti. Details are <br />not overlooked. All graffiti at sites requested by the City are removed no matter how small <br />including but not limited to: all streets, sidewalks, private and public property, parks, bike trails, <br />flood channels, civic center, upper level locations, and all objects in the City Right of Way.. <br />GPC prefers to put techs in specific zones. By dividing the City into zones, GPC gains <br />efficiencies of drive time creating faster response times; more specific knowledge of <br />neighborhoods, "hot spots", and color matches creating better consistency; and the technicians <br />are more accountable for the appearance of their zone creating higher quality. <br />For Santa Ana, GPC will be responding to City staff requests, hotline calls, and proactive patrols <br />of areas assigned by City staff GPC will be with City staff daily to discuss work orders, <br />schedules, and areas to be maintained. Each GPC truck will provide a minimum of eight <br />working hours in Santa Ana daily. GPC does not include its commute time in the eight working <br />hours. <br />All work completed will be documented to City standards. <br />Equipment <br />GPC trucks will be a mix of new or late model long bed 3/4-ton pick-ups. All tracks are fully <br />equipped and self contained for all aspects of graffiti removal. Graffiti locations often require <br />multiple techniques of hot water cleaning, chemical removal, and painting. Therefore, each of <br />our trucks are equipped with 3,000 psi 5gpm hot water pressure washers, water tanks, .75-gpm <br />gas powered airless paint sprayers, ladder, baking soda blaster its, pressure washer hose <br />reels, and water recovery units. GPC's equipment is of the highest quality and all the trucks are <br />specifically customized and designed for GPC graffiti removal techniques. GPC currently has all <br />the equipment needed to fulfill this contract. <br />Trucks possess drop cloths, plastic sheeting, spray guards, spray socks, brushes, bucket screens, <br />rags, regular and mini rollers, regular and mini frames, scrapers, sanding tools, blue painter's tape, <br />spray buckets for color matching and spraying, bilingual wet paint signs, razor blades, spray ,guns, <br />extension spray hose, paint filters, mixing sticks, and pole extensions. Each truck also carries <br />primer, 6 colors of spray paint, 32 water based stock colors, and colorants for on site matching. <br />Exhibit A-2 <br />25C-39