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agents harmless from and against any and all claims, costs, damages, losses, liabilities, <br />and expenses (including attorneys' fees and costs) arising out of or in connection with: <br />(i) a claim alleging that the Service directly infringes a copyright or a trademark of a third <br />party; (ii) a claim, which if true, would constitute a violation by Shield Ops of its <br />representations or warranties; or (iii) a claim arising from breach of this Agreement by <br />Shield Ops; provided that Santa Ana (a) promptly give written notice of the claim to <br />Shield Ops; (b) give Shield Ops sole control of the defense and settlement of the claim <br />(provided that Shield Ops may not settle or defend any claim unless it unconditionally <br />releases Santa Ana of all liability); (c) provides to Shield Ops all available information <br />and reasonable assistance; and (d) have not compromised or settled such claim. Shield <br />Ops shall have no indemnification obligation, and Santa Ana shall indemnify Shield Ops <br />pursuant to this Agreement, for claims arising from any infringement arising from the <br />combination of the Service with any of Santa Ana's products, service, hardware or <br />business process(s). <br />22. DISCLAIMER OF WARRANTIES <br />SHIELD OPS AND ITS LICENSORS MAKE NO REPRESENTATION, <br />WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, <br />SUITABILITY, TRUTH, AVAILABILITY, ACCURACY, OR COMPLETENESS OF THE <br />SERVICE OR ANY CONTENT. SHIELD OPS AND ITS LICENSORS DO NOT <br />REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE <br />SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE OR OPERATE IN <br />COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM, OR DATA; <br />(B) THE SERVICE WILL MEET SANTA ANA'S REQUIREMENTS OR <br />EXPECTATIONS; (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE; (D) <br />THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER <br />MATERIAL PURCHASED OR OBTAINED BY SANTA ANA THROUGH THE SERVICE <br />WILL MEET SANTA ANA'S REQUIREMENTS OR EXPECTATIONS; (E) ERRORS OR <br />DEFECTS WILL BE CORRECTED; OR (F) THE SERVICE OR THE SERVER(S) THAT <br />MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL <br />COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO SANTA ANA <br />STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND <br />WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, <br />INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF <br />MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON- <br />INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE <br />MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY SHIELD OPS AND ITS <br />LICENSORS. <br />23. INTERNET DELAYS <br />SHIELD OPS'S SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, <br />AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND <br />ELECTRONIC COMMUNICATIONS. SHIELD OPS IS NOT RESPONSIBLE FOR ANY <br />DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH <br />PROBLEMS. <br />Version 0930'1 O ? 2