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8. OBLIGATIONS AND RESPONSIBILITIES OF SANTA ANA Santa Ana is responsible for all activity occurring under SAPD Employees accounts and shall abide by all applicable local, state, national, and foreign, laws, treaties and regulations in connection with Santa Ana's use of the Service, including those related to data privacy, international communications, and the transmission of technical or personal data. Santa Ana shall: (i) notify Shield Ops immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to Shield Ops immediately and use Commercially Reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by Santa Ana or SAPD Employees; and (iii) not impersonate another Shield Ops user or provide false identity information to gain access to or use the Service. Santa Ana will retain responsibility for administering security within the Shield Ops applications (e.g., the granting of rights to a user for a specific form in the application). Santa Ana is responsible for maintaining its user desktops and providing SAPD Employees network access to the Software. Santa Ana is also responsible for ensuring that SAPD Employees comply with this Agreement's terms and conditions with respect to Use of the Software and Services. Santa Ana shall provide connectivity and security to the Internet for its location(s) for purposes of providing adequate access to Software hosted at the Shield Ops Hosting Site. Shield Ops shall not be responsible for the reliability or continued availability of the communications lines, or the corresponding security configurations, used by Santa Ana in accessing the Internet to access the Software. Santa Ana shall provide adequate industry "best practice" standards to ensure reasonable security for integration between applications at the Santa Ana site and Software hosted by Shield Ops. Santa Ana shall provide accurate input information in the manner reasonably prescribed by Shield Ops in connection with the Software and Services provided under the terms and conditions of this Agreement. Santa Ana shall advise Shield Ops of any changes to Santa Ana's operations or other information that would require a change in the support, operation, or configuration of the hosted Software. Santa Ana shall configure necessary user accounts via the administrator account provided by Shield Ops. Santa Ana shall be responsible for ensuring that any Santa Ana Data is accurate, not corrupt in any way, and does not contain any viruses. Upon detection of any error in the Service or Shield Ops Software, at its earliest convenience, Santa Ana shall provide Shield Ops a listing of output and any other data, including databases and backup systems, that Shield Ops reasonably may request in order to reproduce operating conditions similar to those present when the error occurred. 9. SHIELD OPS' RIGHT OF ACCESS During the Term of this Agreement., Santa Ana shall allow Shield Ops reasonable access to SAPD Employees for purposes of research and development and for making improvements to the Service and Santa Ana agrees that any results of such research and development, including suggestions that may be made by SAPD Employees, shall, to the fullest extent allowed by law, be Confidential Information of Shield Ops and Shield Ops shall own any Intellectual Property Rights arising from or relating to such Confidential Information. Version 0930 O 7