Laserfiche WebLink
Response to the City of Santa Ana <br />Telephone System and/or Voicemall System Maintenance <br />B5. Identify and provide the certifications on CENTIGRAM systems/equipment (as identified <br />in section 4) of the Proposer's technicians and any other engineering and service staff. <br />{ref. section 6.2.g} <br />NE:C's current Santa Ana onsite technician holds certifications in 24001MX, 24001MG-XH, <br />24001MG/ICS, 20001VS, knowledge of Centigram voicemail system and EDAC. The backup <br />technician is certified on 24001PX, 2400RDS, 20001VS2, 20001PS. <br />B6. A description of any unique qualifications and experience which distinguish Proposer's <br />technicians and any other engineering and service staff's ability to provide voicemail <br />system maintenance services. ? {ref. section 6.2.g} <br />NEC has been servicing this account with the same onsite technician since 1993. The same <br />would apply to our back up technicians and engineers. Our technicians have a good <br />understanding of the City's network and layout. <br /> <br />NEC Empowered by Innovation <br />22 <br />25A-81