LEGACY VOICEMAIL, INC. 1 -2011 - Laserfiche WebLink

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• Will be available, when not responding to particular requests for repair services, to provide as- needed MAC services as directed by the City Telecommunications Coordinator. • Repair and MAC priorities will be determined by the City Telecommunications Coordinator. • Performance of MAC work during normal assigned hours will not incur any additional charge to the City. • Should be capable of creating and modifying a mailbox on the CENTIGRAM Voicemail System and performing a system backup. • Have a working knowledge of, skills in, and experience with Category 5 cabling and termination in accordance with the Electronic Industries Association/ Telecommunications Industry Association (EIA/TIA) standard practices. • Evidence of any related training to be presented to the City Telecommunications Coordinator as part of the proposal package that is submitted. In addition: • Should the assigned technician be absent or unavailable, the Vendor will provide an equally qualified and certified replacement technician. • The City reserves the right to review and approve the assignment of the dedicated technician if replacement (either temporary or permanent) of the existing technician is required. • The assigned technician's work hours may be adjusted by the City Telecommunications Coordinator from 8 -5 on an as needed basis with prior notice to the Vendor to allow necessary work to be done during a period with less impact on the City's business operations. • If the Vendor elects at their choice to use more than one service technician to perform a task, there will not be any additional cost to the City. • Work outside the scope of work of this Proposal will be billed at agreed -upon service rates and only when authorized in advance by the City Telecommunications Coordinator or his /her designee. 5.4 Event Monitoring Service for NEAX24O0IPX Part A — NEC Systems The Vendor shall provide, install and maintain, at no additional charge to the City, an Event Monitoring Service (with associated equipment) to each of the City's NEC NEAX 2400IPX systems or like systems. • The Event Monitoring Service shall monitor for system alarms and environmental conditions and connectivity provided by the City. • The Vendor shall continuously monitor the output of these Event Monitoring units on a twenty -four (24) hour per day, seven (7) days per week, fifty -two (52) weeks per year basis and will take prompt corrective action when an irregularity /problem is detected.