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Respond to each of the following services sought by the City and related terms and conditions as the <br />Proposer's willingness and ability to provide or comply. Identify any exceptions. <br />{ref. section 6.2.h} <br />The City seeks a term of three (3) years with possible Li Yes Li No <br />extensions of three (3) additional one -year periods at the <br />The City seeks a Vendor to provide full - service maintenance L3 Yes L3 No <br />for the City's CENTIGRAM Voicemail System <br />The Vendor shall: <br />• Provide all required maintenance (parts and labor) and <br />Li Yes Li No <br />maintain the CENTIGRAM in good operating condition in <br />accordance with the manufacturer's technical <br />specifications. This is to include the most current software <br />release for all telecommunications equipment at no <br />additional charge to the City. <br />• Use only original equipment manufacturer (OEM) parts for <br />Li Yes Li No <br />repair or replacement of defective equipment. <br />• Perform preventive maintenance on the CENTIGRAM in <br />Li Yes Li No <br />accordance with manufacturer's specifications. <br />• Preventive maintenance shall be performed on a <br />u Yes Lj No <br />schedule which is workable with the City's operating <br />requirements and which is mutually acceptable to the <br />City and the Vendor. <br />• Completed preventive maintenance checklists will be <br />Li Yes u No <br />provided to the City Telecommunications Coordinator <br />on a monthly basis. <br />• Perform monthly system backups and an Offline <br />u Yes u No <br />Run /Verify every six (6) months. <br />• Maintain an adequate on -site inventory of spare OEM <br />Li Yes Li No <br />parts for repairs and replacements. <br />■ The Vendor will identify the amount and type of <br />L3 Yes Li No <br />storage space it prefers. Actual storage space to be <br />provided by City will be determined by the City <br />Telecommunications Coordinator. <br />• Respond within four hours (excluding weekends and <br />L3 Yes L3 No <br />holidays) of Vendor's receipt of the City's service request <br />when Minor Repairs are necessary during normal City <br />working hours (8 -5). <br />• Minor Repairs should be completed within twenty- <br />Yes No <br />four (24) hours. <br />• Respond within two (2) hours of the City's notification by <br />L3 Yes L3 No <br />the Telecommunications Coordinator or his /her designee <br />in case of Major System Failure during normal City <br />working hours (8 -5), <br />■ In case of Major System Failure, before or after <br />Li Yes Li No <br />normal City working hours (8 -5), or on weekends or <br />days observed by the City as holidays, the Vendor <br />shall respond to notification of major failures within <br />four (4) hours of said notification. <br />30 <br />