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Response to the City of Santa Ana <br />Telephone System and /or Voicemail System Maintenance <br />1. Transmittal Letter <br />May 19, 2011 <br />Mr. Carl J. Marek <br />Telecommunications Coordinator <br />Information Services Division <br />20 Civic Center Plaza <br />Santa Ana, CA 92702 <br />Dear Carl, <br />Thank you for providing NEC Corporation of America the opportunity to respond to your <br />Request for Proposal Telephone and Voicemail Maintenance. NEC's proposal for our <br />engineering support services has been specifically designed to meet the City of Santa Ana's <br />stated requirements. <br />Selecting the right partner is the key to success for continuing your telephony maintenance <br />project. NEC Corporation of America, the manufacturer of your current telephony system, has <br />an established reputation of successfully supporting and managing our installed base of clients <br />since the 1970's. NEC is uniquely qualified to be the business partner that the City of Santa <br />Ana chooses to represent them on this project. <br />• We have the inherent knowledge of the existing NEC solution combined with our highly <br />certified engineers and our consistent long standing relationship, makes for a dynamic <br />combination for the City of Santa Ana. <br />• NEC will ensure the continuity to mitigate risk associated with EOL maintenance and <br />provide City of Santa Ana with the continuity to ensure mission critical <br />applications remain operational <br />• NEC has the local presence and expertise to ensure responsiveness and SLA's required <br />for the support <br />• We have proposed an aggressively priced maintenance support model <br />• NEC will provide the product roadmap to assist the City of Santa Ana in the future <br />upgrade of the application including a plan that demonstrates show to upgrade without <br />business disruption. <br />We proposed our strategy for maintaining the existing voicemail system. This system has <br />provided the City with almost two decades of service. During these next three years, The City of <br />Santa Ana has a unique opportunity to evaluate newer, supported NEC systems for perhaps the <br />same investment that you make in maintaining the current system. <br />Thank you for the time you spent providing clarifications to our questions. Be assured of NEC's <br />continued commitment to deliver a cost effective, consistent, and highly reliable solution for all <br />locations and staff at the City of Santa Ana. As we proceed together toward that goal, our only <br />meaningful measure of accomplishment will be the consistent satisfaction of our client. <br />NECEmpowered by Innovation 4 <br />