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Response to the City of Santa Arra <br />Telephone System and /or Voicemail System Maintenance <br />Part A — NEC Systems <br />(To be completed by NEC Telephone Systems maintenance Proposers) <br />Al. A description of the overall qualifications of the Proposer and experience and ability to <br />provide telephone system maintenance for NEC -based telephone infrastructure. {ref. <br />section 6.2.d} <br />NEC began manufacturing telephone systems in the 1970's and has continued to protect <br />our client's investments in technology. We consistently offer innovative solutions and give <br />our clients the ability to take advantage of them through upgrade paths and software <br />assurance. We have always offered full service Maintenance to our client base. <br />A2. Identify and provide evidence of the Proposer's certification /authorizations to provide <br />telephone system maintenance for NEC systems /equipment identified in section 4.0 of <br />the RFP. {ref. section 6.2.d} <br />NEC Corporation of America is certified and authorized to provide telephone system <br />maintenance for the 24001MX, 24001MG -XH, 24001MG /ICS and 20001VS. NEC also has full <br />knowledge of Centigram voicemail systems and EDAC. <br />A3. A description of any unique qualifications and experience which distinguish Proposer's <br />ability to provide telephone system maintenance for NEC systems. {ref. section 6.2.d} <br />NEC's unique qualifications and experience are simply stated: who better to trust your <br />telephony environment to then the manufacturer itself? We have the intellectual <br />knowledge and property and the long standing engineering staff and field engineers who <br />understand how our equipment functions — inside and out! This is evident in the many cities <br />and government agencies that rely on NEC for their communication requirements. <br />A4. What percent of your base business consists of servicing and supporting NEC telephone <br />equipment? {ref. section 6.2.f} <br />NEC Corporation of America's mission is to provide customers with a world - class, end -to- <br />end support solution for every aspect of their communications network: staging, <br />configuring, deploying, maintaining, and upgrading. Add to this, support from our <br />professionals with leading technical expertise and state -of- the -art resources and the result <br />is a focused effort to provide our customers with the best support in the industry. With <br />direct expertise of NEC technologies, NEC Corporation of America is able to extend to Santa <br />Ana a worldwide infrastructure of expert knowledge. <br />NECEmpowered by mnovaUon 13 <br />