Laserfiche WebLink
Response to the City of Santa Ana <br />Telephone System and /or Voicemail System Maintenance <br />Respond to each of the following services sought by the City and related terms and conditions as the <br />Proposer's willingness and ability to provide or comply. Identify any exceptions. <br />{ref. section 6.2.h} <br />Willina & able to provide and /or comoiv <br />Item <br />Yes <br />No <br />-. . <br />5.2 General Services & Su ort <br />The City seeks a term of three (3) years <br />x Yes <br />❑ No <br />with possible extensions of three (3) <br />additional one -year periods at the City's <br />discretion. <br />The City seeks a Vendor to provide full- <br />x Yes <br />❑ No <br />service maintenance for the City's NEC <br />Telephone System network. <br />The Vendor shall: <br />• Provide an on -site service technician to <br />x Yes <br />❑ No <br />perform repair services and MAC's. (See <br />section 5.3 <br />• Provide all required maintenance (parts <br />x Yes <br />❑ No <br />*Except EOL equip. This also does not <br />and labor) and maintain the equipment <br />include upgrading or updating system <br />in good operating condition in <br />to current revision level when new <br />accordance with the manufacturer's <br />revision has been released or already <br />technical specifications. This is to <br />released. Additional charges will apply <br />include the most current software <br />when requesting to update to new <br />release for all telecommunications <br />software release. <br />equipment at no additional charge to <br />the City. <br />• Use only original equipment <br />x Yes <br />❑ No <br />Yes, applicable to non -EOL equipment. <br />manufacturer (OEM) parts for repair or <br />EOL equipment will be <br />replacement of defective equipment <br />repaired /replaced on "best efforts" or <br />such as circuit cards and telephone <br />when replacements parts are <br />instruments (including corded and <br />available. This is not applicable to <br />cordless telephones as well as hands- <br />defective equipment caused by the <br />free headsets and amplifiers - <br />customer or 'act of god ". <br />PLANTRONICS) at no additional charge <br />to the Cit . <br />• Perform preventive maintenance of all <br />x Yes <br />❑ No <br />systems and equipment at a minimum <br />in accordance with manufacturer's <br />specifications and /or requirements for <br />the equipment, whichever is greater. <br />• Preventive maintenance shall be <br />x Yes <br />❑ No <br />performed on a schedule which is <br />workable with the City's operating <br />requirements and which is <br />mutually acceptable to the City <br />and the Vendor. <br />• Completed preventive <br />x Yes <br />❑ No <br />maintenance checklists will be <br />provided to the City <br />Telecommunications Coordinator <br />on a monthly basis. <br />• At least once a month, perform regular <br />x Yes <br />❑ No <br />system backups & system de- <br />fragmentations on all telephone <br />NECEmpowered by Innovation 1 <br />