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Response to the City of Santa Ana <br />Telephone System and /or Voicemail System Maintenance <br />Respond to each of the following services sought by the City and related terms and conditions as the <br />Proposer's willingness and ability to provide or comply. Identify any exceptions. <br />{ref. section 6.2.h} <br />Willina & able to provide and /or comply <br />Item <br />Yes <br />No <br />-. . <br />5.2 General Services & Su ort <br />The City seeks a term of three (3) years <br />X Yes <br />❑ No <br />*Through vendor Communitech <br />with possible extensions of three (3) <br />additional one -year periods at the City's <br />discretion. <br />The City seeks a Vendor to provide full- <br />x Yes <br />❑ No <br />*Through vendor Communitech <br />service maintenance for the City's <br />CENTIGRAM Voicemail System <br />The Vendor shall: <br />• Provide all required maintenance (parts <br />Yes <br />x No <br />*Through vendor Communitech, <br />and labor) and maintain the <br />voicemail is EOL. This also does not <br />CENTIGRAM in good operating <br />include upgrading or updating system <br />condition in accordance with the <br />to current revision level when new <br />manufacturer's technical specifications. <br />revision has been released or already <br />This is to include the most current <br />released. Additional charges will apply <br />software release for all <br />when requesting to update to new <br />telecommunications equipment at no <br />software release. <br />additional charge to the City. <br />• Use only original equipment <br />x Yes <br />❑ No <br />manufacturer (OEM) parts for repair or <br />replacement of defective equipment. <br />• Perform preventive maintenance on <br />x Yes <br />❑ No <br />*During normal business hours. <br />the CENTIGRAM in accordance with <br />manufacturer's specifications. <br />• Preventive maintenance shall be <br />x Yes <br />❑ No <br />*During normal business hours. <br />performed on a schedule which is <br />workable with the City's operating <br />requirements and which is mutually <br />acceptable to the City and the <br />Vendor. <br />• Completed preventive maintenance <br />x Yes <br />❑ No <br />checklists will be provided to the City <br />Telecommunications Coordinator on <br />a monthly basis. <br />• Perform monthly system backups and <br />x Yes <br />❑ No <br />*During normal business hours. <br />an Offline Run /Verify every six (6) <br />months. <br />• Maintain an adequate on -site inventory <br />❑ Yes <br />x No <br />of spare OEM parts for repairs and <br />replacements. <br />• The Vendor will identify the amount <br />x Yes <br />❑ No <br />and type of storage space it prefers. <br />Actual storage space to be provided <br />by City will be determined by the <br />City Telecommunications <br />Coordinator. <br />• Respond within four hours (excluding <br />x Yes <br />❑ No <br />weekends and holidays) of Vendor's <br />receipt of the City's service request <br />NECEmpowered by Innovation 23 <br />