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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />speak. <br />CONTRACTOR shall comply with all COUNTY, State, and Federal regulations <br />regarding Limited English Proficiency (LEP). LEP regulations affect anyone <br />who participates in a Federally funded program, and who has English as his or <br />her second language and is limited in his or her English language proficiency. <br />15.1 Staff Training <br />15.1.1 CONTRACTOR's staff directly serving participants and first <br />line supervisors shall be thoroughly familiar with the WTW service delivery <br />model contained in the current Orange County CaIWORKS Plan, COUNTY policies <br />and related instructions; COUNTY data systems, including service delivery and <br />payment systems; welfare fraud and child abuse /elder abuse reporting <br />requirements; the State Hearing process; and Civil Rights compliance <br />requirements. <br />15.1.2 COUNTY will provide relevant program policies and <br />operational procedures to CONTRACTOR during start -up, and subsequently as <br />these materials are revised or new policies are developed. <br />15.1.3 COUNTY will provide initial training to a limited number <br />of CONTRACTOR's staff with respect to CalWORKS WTW regulations and COUNTY <br />policies and procedures. CONTRACTOR shall conduct subsequent training(s) and <br />refresher training yearly. COUNTY will provide technical information to <br />CONTRACTOR on these requirements, but it will be CONTRACTOR's sole <br />responsibility to ensure that CONTRACTOR's staff understand and correctly <br />implement the requirements cited when providing WTW services. <br />15.1.4 CONTRACTOR shall be required to attend training(s) and /or <br />meetings that COUNTY determines to be mandatory, and provide CONTRACTOR staff <br />with ongoing training and assistance to ensure that contract deliverables are <br />met. <br />15.1.5 CONTRACTOR shall ensure that CONTRACTOR's staff receives <br />(WAM08A11) 14 of 18 (December 22, 2011) <br />alUIM161, <br />