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Attachment "A" <br />One -Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br />Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br />Investment Board (WIB), the Orange County Small Business Development Center <br />OCSBDC and other agencies (identified in the "One -Stop Partner Commitment ", <br />Attachments "A" and `B: to this MOU) functioning as "One -Stop Partners" within <br />the Santa Ana One -Stop System (hereinafter referred to as the Santa Ana WORK <br />Center). <br />In addition to accepting the provisions contained in the MOU, the Orange County Small <br />Business Development Center ( OCSBDC) commits to the following: <br />• The OCSBDC and WORK Center staff will familiarize themselves with each <br />other's organizations in order to facilitate the referral process. <br />• The OCSBDC and WORK Center will collaborate as required by their mutual <br />ftinding sources. <br />• The WORK Center staff will refer business to the OCSBDC for consulting, <br />training, and access to resources that a business may need. <br />The OCSBDC will refer clients to the Santa Ana WORK Center Business Service <br />Unit for hiring and other labor issues that the business owner may have. <br />Full -time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W /O/R/K Center: <br />Not Applicable <br />Hours /days per week Agency Staff Assigned to Santa Ana W /O /R/K Center: <br />Not Applicable <br />PERFORMANCE GOALS: <br />Customer Service <br />All on -site, One -Stop Partners shall commit to the following goals for the W /O/R/K <br />Center: <br />I . To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One -Stop Partners must implement; <br />3. To implement an on -going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to <br />customer service data. <br />W. .-1 <br />