25F - AGMT - PARKING CONTROL SERVICES

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SECTION i, EMPLOYEE TRAINING AND DEVELOPMENT PROGRAM Paget OVERVIEW The business adage, "People are a company's greatest asset", has been modified by Central Parking System, Inc. to read: "The Right people are a company's greatest asset". With 14,000 employee's representing our clients at facilities across the United States, we developed a comprehensive employee recruitment, selection, training, motivation, and development program we call PeopleCentrairm. It is crucial to put our best talent into the right positions at your facilities. We recruit and train employees with qualities such as good character, integrity, loyalty, trust and the right attitude. This will allow us to continue to provide the City of Santa Ana with employees that will be able to successfully perform their jobs. Central vies for talent in a competitive environment. To recruit and retain the best resources to serve the City of Santa Ana, we have developed a comprehensive employee recruitment, selection, training and motivation process specific to the parking industry. The following provides an outline of our human resources employment practices and our training programs. Central Parking will put in place its "Best in Industry Standards" and methodologies for enforcement in the City of Santa Ana. It is critical that the Enforcement efforts are delivered in a fair and consistent manner in direct correlation with the Municipal Code. Central Parking started its Ambassador On-Street Parking Program in the first U.S. outsourced program for the City of Charlotte in1997. Our "Community" based Ambassador Program was created to dispel the "Punitive" programs that were in place across many municipalities in the United States. Central Parking has developed Training programs geared to prepare and mentor our Enforcement Staff prior to their taking the streets. Our operations in Newport Beach will serve as an added training ground by which we can team our new Am- bassadors in Santa Ana with seasoned veterans from our Newport Beach operations for field training. This will allow for the new employees to learn and to ask questions in the field and apply the tools learned in our two classroom training ses- sions which were developed solely for use in our Ambassador Program. These two training sessions are in addition to Cen- tral Parking's regular Orientation Training sessions. All Ambassadors complete a Parking Enforcement Ambassador Training which is aimed to ensure: 1. Proper knowledge of City Code 2. Radio Etiquette 3. Safety the workplace 4. Vehicle and Driving Safety Procedures Next our staff completes our Ambassador Orientation and Conflict Resolution Training. This training introduces the new Ambassador to the community in which they will be working. History of the City, destinations and other facts about the community are taught. Also, as the name suggests, this program is geared for classroom as well as role playing scenarios to assist our employees with conflict resolution techniques and proven methods of dealing with upset customers. PANG EA-E-RECRUITMENT & ONBOARDING Central is committed to using technology to streamline our processes, increase efficiencies, ensure compliance and reduce expenses in all areas, and hiring is no exception. After testing the Pangea/GIS system in select markets, we are rolling out the system companywide. The Pangea Talent Acquisition Suite gives Central the competitive advantage in the hiring game. Pangea is a single web-based platform, built on an advanced architecture to provide unrivaled configurability and efficiencies in corporate hiring programs. Pangea offers Central, and our clients, one unified and successful talent acquisition solution. With Pangea, applicants apply for jobs via a web-link found in the job posting. This eliminates the need for handwritten applications in which data needs to be keyed in and can easily be misread. When applicants enter their information on their own in to Pangea and pass an initial screening process, they can easily progress through the process with e-verification and tracking. Prescreening questions are automatically evaluated, reducing the time previously spent manually reviewing unqualified applicants. Pangea's databases are instrumental in theft and accident reduction, through the elimination of hiring known, high-risk employees. In addition, Pangea puts Central Parking in a position of increased legal compliance, including adherence with discrimination laws and the Fair Credit Reporting Act. 25F-71