25F - AGMT - PARKING CONTROL SERVICES

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SECTION s, EMPLOYEE TRAINING AND DEVELOPMENT PROGRAM Pago6 EMPLOYEE ORIENTATION AND TRAINING (CONTINUED) COMPLIANCE PROGRAM Integrity Is the Foundation Central Parking Corporation Compliance Program and Code of Conduct underscore our commitment to integrity and guide employees on appropriate and expected business conduct. The program's goal is to create an open atmosphere that encourages employees to voice concerns about ethics and compliance issues without fear of retaliation, or to address any other work-related problems. The resources available to employees consist of a number of communication vehicles. The Open Door Policy requires managers and supervisors to listen to and resolve any concerns or problems in a timely fashion. The AlertLine (1-800-93-ALERT) is a 24-hour toll-free telephone number that puts employees in touch with an independent company so they can voice concerns or complaints and remain anonymous if they choose. Employee Meetings are held on a regular basis. Attendance is mandatory during benefit enrollment periods and for various training initiatives. The Employee Suggestion Program invites employees to submit ideas and recommendations that many times result in improved operations, service or profits. A small prize is often awarded to contest winners. A formal Complaint Procedure has been established to enable employees to escalate issues to the General Manager, Regional Manager or Senior Vice President. The procedure is monitored by Corporate Human Re- sources to assure a timely response. AFFIRMATIVE ACTION PLAN - A STATED COMPANY POLICY Central Parking System's Affirmative Action is among our stated company policies. It reads: "This shall be known as the Affirmative Action Program of Central Parking System and is for the purpose of expressing the desire and intent of this Company to provide full and equal employment opportunity to all persons without regard to race, color, creed, sex, na- tional origin or age. It is "affirmative" in that it commits the Company to a program of positive action rather than mere avoidance of discrimination and it is "action" in that it measures deficiencies, sets goals and evaluates achievement of the goals.-. The CEO of the Company shall from time to time issue statements of policy for the information and guidance of all employees in achieving equal employment opportunity. These statements shall become part of our policy and be appended to it. EMPLOYEE TURNOVER - KEEPING GOOD PEOPLE HAPPY Since our front line employees are the key to our success and the key to properly representing the best image of the City, we are very concerned with addressing employee turnover. Our first step was just outlined to you, and that is to hire the right people. During our recruitment process we describe in detail the responsibilities and daily work schedule for each location and each position. We look to match people's personality and desires with the location they will be working at. Some employees like busy days, while others are looking for slow days. In either case we are looking for friendly people to serve the public with genuine courtesy and professionalism. Our second step is to properly train the employees so they clearly understand what the Company's and City's expectations are for them. These policies and procedures are explained in detail and written out for them so it is clear. Issues or violations of these policies and procedures are addressed formally in writing to help the employee understand what they did wrong, why it is important for them not to repeat the offense, any additional training if needed and the next step in the disciplinary process if unwanted behavior continues. We gener- ally follow a four step disciplinary process - verbal warning, written warning, suspension, termination. Smaller offenses may have two warnings in the early part of the process and some violations result in suspension and on occasion immedi- ate termination. Our goal is to work with the employee, make sure they understand our policies and to help them succeed. 25F-75