FULL PACKET_2012-09-04 - Laserfiche WebLink

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Customer Comments on Recinding of Transaction Processing Fee Date Acct 03/18/12 19453301 Thank you for removing the internet fee. This is a much easier way to pay. I know the full amount will always be paid on time, even when I go on a vacation. Thank you again. Online payments is a very good idea, especially if there is no charge for doing so. I welcome the offer. It would obviously be more convenient than writing a check and mailing envelope. However, on this statement in which you commendably encourage comments about online payment, I wish you had also 03/26/12 24167300 shown a web address to which I could actually make a payment or post a comment. Even better, could you make this an automatic deduction from a VISA? If the charge for online payment is waived only for six months, I will continue to just write a check (unless the countinuing rise of postage exceed the cost of online payment which might well be the case). As long as there is no fee, I will always pay online. If the fee is removed permanently, I will, in time, go with 03/29/12 22211300 paperless billing. If the fee is reinstated, I will pay by mail. If managed correctly, I know it saves you money with online payments, so the fee is ridiculous in the first place. 03/31/12 26415300 Thank you for finally making it possible, and affordable, to pay online. I have been asking and waiting for approximately ten years for this service. 04/13/12 24863301 Please keep waving the processing fee of 3.54 as I dislike sending in payment via check but will do so because $3.54 to make a payment is too much. Thank you! 04/20/12 23445303 Thank you for removing the service fee to make payments online - very covenient for me. 04/29/12 23826300 1 have been waiting for you to remove the fee if paid on line. On the last bill statement you indicated so. Wonderful and thanks for listening. 05/03/12 34531303 1 just want to say thank you for suspending the processing fee. I pay all my bills online its easy and convenient. Hope you keep it this way. Thank You. I am commenting on the fact that you suspended the processing fee for on line payment. I would always 05/14/12 14184300 pay online if you continued this and you would be able to go paperless on lots of people and save the money if you didn't charge a processing fee. 05/14/12 41377300 Thank You for elimanating the $3.54 on line payment fee, this helps my budget as a senior. I am a new customer and am very please that you ofer an online payment program. However, if you revert 05/22/12 20319302 back to the $3.54 processing fee, it will be cheaper for me to spend 45 cents and mail you a check. I feel that in the end it would be worth your while to continue the service free of charge. Please weigh this information in making your decision after the 6 month moratorium. I want to thank the City of Santa Ana for approving the vote to remove the $3.54 fee to make water 05/23/12 26588300 payments online. I pay ALL of my bills online with no fees so to find out today by Alfonso that the service is no free was very exciting. It saves me time having to drop my payment in the over night drop box. Great job! 05/27/12 25011301 Thank you for waiving the online processing fee! I look forward to paying this bill online as I do with all my others. 06/05/12 22952300 We have used the online payment but don't like the charge 06/11/12 Thank you for allowing payment without additional fee. It is appreciated. 06/24/12 25288300 1 like the online payment ability without have to pay a servcie charge for my utilities. 07/10/12 24149300 1 like this confirm method. Thank you for making your payment process, user friendly. 07/24/12 n/a I really do appreciate the fact that you do not charge for on -line payment. 55A -5