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(9) City of Santa Ana <br />Failure to timely correct and cure any response time deficiency, after having been given <br />notice and a reasonable opportunity to cure such violation in accordance with an <br />established Corrective Action Plan (CAP) or failure to cure a breach of contract after the <br />imposition of a Remedial Action Plan (RAP), may constitute a material breach of the <br />Agreement. Additionally, consistent problems in meeting and /or maintaining the <br />response time requirements will be a key factor in determining whether to grant contract <br />extensions. This RFP requires the highest levels of performance, reliability, and <br />compliance with the established performance criteria and service delivery criteria, and the <br />mere demonstration of effort, even diligent and well- intentioned effort, will not substitute <br />for proper compliance. <br />E. Waiver <br />Any monetary penalty that may be imposed pursuant to this Section may be waived, upon <br />a showing of good cause, at the sole discretion of the OCFA whose decision shall be <br />final. <br />4.3.11 Emergency On -Scene Procedures <br />A. Contractors must perform as a part of the patient care team and must be able to perform <br />all BLS treatment modalities within their scope of practice, as required by OCEMS. <br />B. All ambulance Transportation Personnel assigned by Contractor to perform 9 -1 -1 <br />Emergency Transportation Service under the contract must: <br />i. Be trained in Orange County EMS protocol and procedure; <br />ii. Work under the direction of the OCFA Incident Commander and /or the OCFA EMT- <br />Paramedic in charge of the patient(s) and /or incident; <br />iii. Fully cooperate with and abide by the instructions of the OCFA Incident Commander <br />and /or the OCFA EMT - Paramedic in charge of the patient(s) and /or incident; <br />Phase 2 RFP: Emergency Ambulance Transportation and Related Services Page 140 <br />June 14, 2012 <br />25F -59 <br />