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Table of Contents <br />1. <br />GENERAL BACKGROUND AND OBJECTIVE..............................................................................4 <br />1.1 Definitions..................................................................................................................................... <br />4 <br />1.2 Objective....................................................................................................................................... <br />5 <br />1.3 Overview of City Data Center Hardware...................................................................................... <br />5 <br />2. <br />SERVICE -RELATED TERMS AND CONDITIONS.................................................................6 <br />2.1 Essential Requirements................................................................................................................6 <br />2.2 Vendor's Service Strategy............................................................................................................ <br />8 <br />2.3 Pricing........................................................................................................................................... <br />9 <br />3. <br />PROPOSERS CONFERENCE............................................................................................. <br />10 <br />4. <br />INSTRUCTIONS TO PROPOSERS..................................................................................... <br />10 <br />4.1 Requesting a Copy of the RFP................................................................................................... <br />10 <br />4.2 Where and When to Submit Proposals...................................................................................... <br />10 <br />4.3 Questions Regarding this Request for Proposal (RFP).............................................................. <br />12 <br />5. <br />CONTENTS OF AND INSTRUCTIONS TO PROPOSERS .................................................. <br />12 <br />5.1 Section 1. Transmittal Letter/email............................................................................................. <br />12 <br />5.2 Section 2. Proposal Response Form.......................................................................................... <br />12 <br />5.3 Section 2a. Pricing Form............................................................................................................ <br />12 <br />6. <br />PROPOSAL EVALUATION & SELECTION PROCESS....................................................... <br />13 <br />7. <br />TERMS AND CONDITIONS OF SPECIAL NOTE................................................................ <br />14 <br />7.1 Documents to be Construed Together....................................................................................... <br />14 <br />7.2 Errors & Omissions..................................................................................................................... <br />14 <br />7.3 Insurance.................................................................................................................................... <br />14 <br />7.4 Invoices....................................................................................................................................... <br />15 <br />7.5 Parking........................................................................................................................................16 <br />7.6 Prices.......................................................................................................................................... <br />16 <br />7.7 Proof of Authority........................................................................................................................ <br />16 <br />7.8 Reserved Right...........................................................................................................................16 <br />7.9 Taxes..........................................................................................................................................16 <br />7.10 Term of Agreement..................................................................................................................... <br />16 <br />7.11 Withdrawal of Proposal...............................................................................................................16 <br />TABLES <br />Table A Summary of City of Santa Ana Data Center Hardware ................................................... <br />5 <br />Table B Service Levels for City Data Center Equipment.............................................................. <br />8 <br />TableC Evaluation Criteria......................................................................................................... <br />13 <br />APPENDICES <br />Appendix A ... Proposal Response Form.............................................................................................. <br />18 <br />AppendixB ... Sample Agreement........................................................................................................ <br />30 <br />Appendix C ... Sample Insurance Forms............................................................................................... <br />37 <br />City of Santa Ana Page 3 of 39 <br />Exhibit A <br />