SIGNATURE TECHNOLOGY GROUP, INC. (STG) - 2012

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A-2012-080 AGREEMENT BETWEEN THE CITY OF SANTA ANA AND SIGNATURE TECHNOLOGY GROUP, INC. i THIS AGREEMENT (said Agreement), made and entered into this 16th day of April, 2012 by and �r between Signature Technology Group, Inc. (hereinafter "Vendor" or "STG"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). These entities are hereinafter sometimes jointly referred to as "PARTIES" and individually as "PARTY". RECITALS A. The City makes extensive use of its computing environment to support key business operations in every City Agency and Department. B. Key computer-based services such as electronic mail, Internet access, secure data storage, as well as computer applications such as payroll, SAPIN etc. operate on server -class computers in the City and Police Computer Centers. C. Due to the critical nature of these services and applications to the daily operation of the City, the City desires to retain a vendor having special skill and knowledge in the field of maintenance of "server -class" computers and related equipment. Further, City desires to retain a vendor that will provide hardware maintenance service to the City for "24 hours per day, 7 days a week". D. Vendor represents that Vendor is able and willing to provide the services to the City, which are set forth in the Exhibits attached hereto and listed in Section I.A. below. E. In undertaking the performance of this Agreement, Vendor represents that it is knowledgeable in its field and that any services performed by Vendor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional maintenance services firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES a. Vendor shall perform those services as set forth in Exhibit A "Request for Proposal — Data Center Maintenance and Support Services for City of Santa Ana California" (hereafter "RFP"), dated October 24, 2011, and in Exhibit B "Response to RFP # IS -506 Data Center Maintenance and Support Services for the City of Santa Ana," dated November 15, 201 Ito this Agreement. b. The City reserves the right to seek services outside the terms and conditions of this contract regarding the maintenance and support of data center equipment and systems. c. Documents To Be Construed Together. All documents ("Exhibits") referred to in the Agreement, and the Agreement to be entered into between Vendor and the City, and all modifications of said Exhibits, shall be construed together as one document. In the event of a conflict among the documents, the provision of this Agreement takes precedence, followed by the provisions of the Proposal, then the RFP. However, the following terms supersede any conflicting items in Exhibits A and/or B.