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SIGNATURE TECHNOLOGY GROUP <br />� ry <br />2 <br />` <br />Data Center Solutions Professionals <br />W <br />5. <br />November 15, 2011 <br />City of Santa Ana <br />Information Services (M-12) <br />P.O. Box 1988 <br />20 Civic Center Plaza <br />Santa Ana, CA 92702 <br />Attn: Tom Gergen <br />Reference: RFP #IS -506 for Data Center Maintenance and Support Services <br />Dear Mr. Gergen; <br />Signature Technology Group, Inc. (STG) is very pleased to have been given the opportunity to <br />submit this response/proposal to the referenced solicitation. As a twenty-five (25) year old IT <br />support organization this is exactly the type of service that we provide to our customers on a <br />24x7x365 basis. We have extensive experience in the support of HP equipment and we are <br />proud to say that we support over a dozen large governmental organizations throughout the State <br />of California. <br />STG has thoroughly reviewed the solicitation and would like to congratulate you on publishing a <br />comprehensive and well thought out document. Because of the detail that was included it is very <br />clear to us exactly what is expected if we were awarded this contract and we can guarantee you <br />that you will receive precisely the services that are required. Our goal is to exceed your <br />expectations at every step of the support delivery process. <br />The attached response includes detailed answers to each of the questions posed in the <br />solicitation, but I would like to reiterate a few of the most important points. <br />STG is currently supporting all of the exact same models of equipment as those listed in the RFP <br />for our other customers across North America. So, we have the experience, knowledge and <br />access to spare parts to do an outstanding job for the City. Some of these same systems we have <br />under contract at other sites and they have a time to repair that is as fast as six (6) hours, as is <br />required in this RFP, or even faster (4 or even 2 hours). So, we understand how to prepare for <br />and execute on a service contract that requires 6 -hour fix. <br />STG is a significant subcontractor to HP supporting thousands of servers for their outsourced <br />customers across the US. A complete history of our work with HP is included in the response, <br />but it is important to note that HP trusts STG to support some of their most important customers, <br />and we hope the City takes that into account when making your decision. <br />Page 1 of 2 <br />2424 West Desert Cove Avenue, Phoenix, AZ 85029 • (800) 229-7900 • www.SignatureTechnology.com <br />