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2. Short summary description of the ownership. <br />STG is a privately held "S" corporation. The ownership has not changed since STG was founded and the <br />Chairman of the Board is the owner along with his wife. <br />3. The number of years that the Proposer has been in the business of providing maintenance and <br />support services on server -class computer equipment/systems. <br />Years : 21 <br />STG was founded in 1990 as Tech Support Services. In 1995 Oak Creek Maintenance was incorporated <br />and in 1997 its name was changed to Signature Technology Group. The core business of STG has not <br />changed since it was started and that business is to provide precisely the services described in this RFP. <br />4. Has your firm had a contract terminated for cause within the last 3 years? If so, briefly explain the <br />circumstances. <br />STG has not had a contract terminated for cause ever. <br />5. Has either a customer or a subcontractor/vendor/manufacturer sued your firm in the last 3 years? If <br />so, briefly explain the circumstances. <br />STG has not been sued by a customer or subcontractor/vendor/manufacturer ever. <br />6. Identify and provide evidence of the Proposer's certification/authorizations to provide HP <br />maintenance services and support on HP systems/equipment identified in section 1.3 of the RFP. <br />STG has been supporting HP as a significant subcontractor in the support of their outsourced customers <br />for over ten (10) years. This relationship started with STG supporting a large amount of equipment in <br />most of the EDS mega -centers and has continued and grown since HP bought EDS a few years ago. STG <br />has earned the trust of HP management by providing a consistently superior level of service to HP <br />customers when hardware maintenance is required on a 24x7 basis. Because of this unique working <br />relationship with HP, STG enjoys significant access to HP information. The items listed below show the <br />degree to which STG can easily access critical HP information about the City's systems on a real time <br />basis. <br />1. STG has established an HP Partnership with an outlet ID of 03457300001. <br />2. With this HP partnership ID, we can tap into HP's Channel Services Network located at <br />http://h30125.www3.hp.com/csn/?hpp, and get Bug Fixes, Resolutions, Software, Service <br />Manuals and Configurations. <br />Page 3 of 27 <br />Exhibit B <br />