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Reference Two: <br />Name of Client <br />Frontier Communications ($3.86 communications <br />Location where work was performed <br />company) <br />Location where work was performed <br />Ft. Wayne, IN; Rochester, NY <br />Knowledgeable contact (name) <br />Mark Kitson <br />Contact's title <br />Hardware Site Support <br />Contact's email address <br />Mark.kitson@ftr.com <br />Contact's phone number <br />260-450-4710 <br />Approximate period during which the services <br />2010 - Present <br />were provided <br />247 support for large IBM systems and dozens of <br />Description of service provided <br />Hardware Maintenance Break Fix — HP support for <br />almost 200 HP Proliant servers, mostly on a 240 <br />basis. This customer was chosen because their <br />inventory is very similar to what the City needs <br />supported. <br />Reference Three: <br />Name of Client <br />Alameda County <br />Location where work was performed <br />Oakland, CA. <br />Knowledgeable contact (name) <br />CJJohnson <br />Contact's title <br />IT Director <br />Contact's email address <br />cj.johnson@acgov.org <br />Contact's phone number <br />510-272-3732 <br />Approximate period during which the services <br />2004 - Present <br />were provided <br />Description of service provided <br />247 support for large IBM systems and dozens of <br />Dell servers. This account just recently added <br />some HP Proliant servers. This reference was <br />chosen because they are a large governmental <br />organization in California and we have been <br />supporting them for many years. <br />Complete Sacramento County project description. <br />At Sacramento County STG maintains over 12,500 pieces of equipment and responds to over 175 <br />hardware maintenance calls each month. Sacramento County provides a monthly Report Card to STG <br />that shows how well we are performing against our Service Level Agreements. Our cumulative report for <br />the last eight years is included below. According to Sacramento County, over the last 20 years that they <br />have been keeping records, no vendor has ever scored 100% before. STG is very proud of our record at <br />Sacramento County, and this is quite typical of the level of service that we provide to our customers. <br />Page S of 27 <br />Exhibit B <br />