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lSIGNATU E TECHNOLOGY GROUP ,r <br />Data enter Solutions Professionals <br />The City reserves the right to not accept or to have a service staffer removed for any reason. <br />(ref: section 2.1.5.2) <br />Accept X Decline No exceptions <br />F. Parts <br />All parts must be new and built to original equipment specifications. Any exceptions require <br />prior written approval from the City. (ref. section 2.1.6.1) <br />Accept X Decline No exceptions <br />If it is the Proposer's intention to use remanufactured or recertified parts as part of their <br />maintenance and service for City equipment, the Proposer must identify that parts replacement <br />approach in their written proposal (ref. section2.1.6.2) <br />Accept X Decline One exception <br />STG uses only new parts as long as they are available. The only case in which we would use <br />remanufactured parts is if the parts are no longer being made because the City chooses to continue to <br />operate some systems beyond the date when the OEM makes new parts. Only under those <br />circumstances will STG use remanufactured parts. In that case, STG always requires the parts to be <br />recertified and tests the parts before using them in a customer's equipment. <br />Upon request, the City will make available to the Vendor on-site storage space for some Vendor <br />spare parts storage. If a Proposer is interested in this option, they need to provide an explanation of <br />how inventory control would be handled for on-site stored spare parts. (ref. section 2.1.6.3) <br />Accept X Decline No exceptions <br />The STG approach to providing good computer hardware maintenance for our customers is to pre- <br />purchase critical spares and have them available on-site or in a local warehouse. STG certifies that it has <br />access to sufficient inventory levels of specific parts to support the City's equipment in accordance with <br />RFP's Service Level Agreements (SLAB). <br />Only new OEM parts or parts equal in performance to new parts shall be used in repairs. New OEM <br />parts will be used for all repairs as long as they are available. Replacement parts will be at equal <br />revision level to the part being replaced. Parts, which have been replaced, shall become the property <br />of STG, except those designated by the City as possibly containing confidential information. <br />STG has an extensive inventory of computers and spare parts stored in our national warehouses in <br />Phoenix, AZ, and at strategic locations throughout the nation. We essentially have a warehouse near <br />each of our large customer's main sites. A portion of the inventory consists of equipment and parts <br />identical to the equipment at the City. STG is recognized internationally, as a source of spare parts and <br />equipment for many companies as well as end users. <br />All spare parts are changed to the correct revision level and fully tested prior to shipment to our local <br />warehouse or the site. No attempt is made to repair failed boards on-site. Our experience suggests <br />that on-site repair, while less expensive to STG, distracts the field engineers from their mission to keep <br />the system available for use and may result in poor quality repairs. <br />Page 8 of 27 <br />Exhibit B <br />