SIGNATURE TECHNOLOGY GROUP, INC. (STG) - 2012

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SIGNATURE TECHNOLOGY GROUP Data Center Solutions Professionals Through a combination of having most critical spares already in our warehouse and our ability to rapidly get additional parts to the site, STG has a complete plan for providing the replacement parts that are needed quickly and efficiently. STG has a very sophisticated approach to selecting the spare parts that we store in our local warehouse. Because we have been supporting almost all of the same equipment for other customers, we have a breakage pattern stored in our automated systems. This allows us to see what spare parts have actually been used previously, which is a very good indicator of what will be needed in the future. We use this information to build a baseline of spare parts that are shipped to our local warehouse at the beginning of the contract. We augment this initial set of spares with those components that can result in a system being hard down. This is generally power supplies, controllers, etc., which can be single points of failure. Finally, we will work with the City to determine your most critical devices and ship in additional spares and whole unit replacements for these systems, since they would have the most detrimental effect on your production if/when they have problems. Spare parts will be in place on the effective date of the contract. G. Invoicing The Vendor must provide the City with a monthly invoice detailing specific services provided by the Vendor and for which the Vendor seeks payment (ref: section 2.1.7.1) Accept X Decline No exceptions STG will submit an invoice to the City on a monthly basis and there will be a spreadsheet that accompanies each invoice showing the full list of equipment that was supported for the period of the invoice. Any additions or deletions will be clearly noted, as well as any partial month's billing based upon inventory changes that occurred during the month. The sum of that spreadsheet will cross foot to the amount on the invoice so the City will clearly see the basis for our contracted maintenance charges. For those months when any Time and Material (T&M) services were performed, there will be a separate invoice for each instance that is accompanied by a detailed Service Order report that shows specifically the parts that were used and the labor hours/charges for the repairs. Each T&M invoice will be expected by the City because STG will provide a written quote prior to performing any of the repairs and will get an approval from the City to proceed for the stated amount. STG can assure the City that there will be no surprises when our monthly invoices arrive, but if there are questions we will be happy to provide detailed explanations for all of our billing if requested to do so. The format and details of the invoice will be agreed upon before any billable services can begin. (ref: section 2.1.7.2) Accept X Decline No exceptions Page 10 of 27 Exhibit B