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SIGNATURE TECHNOLOGY GROUP
<br />Data Center Solutions Professionals
<br />Dell PC, Dell Server, Dell Desktop, Dell Notebook, Dell PowerEdge, Dell Printer, Dell PowerVault, Dell
<br />PowerConnect, Dell Blade, Optiplex, Precision, Latitude, Inspiron, Memory, Networking, Wireless
<br />Networking, Minitower, Switches, etc.
<br />HP HP9000 Server, HP Printers, HP Servers, Desktops, Workstations, Notebooks, HP Network Printer
<br />Management, HP Basic Networking, HP Wireless Networking, HP Intro to StorageWorks, HP Tape
<br />Backup Solution, HP Admin Windows Server, HP Security of IT Prof, HP Spam and Spyware, HP Virus
<br />Protection, HP Firewall, HP MS Exchange Server, HP Network Attached Storage, and HP Network
<br />Administration, Compaq Server, Compaq Desktop/Workstation, Compaq Portables HP Firewall Basics,
<br />StorageWorks, DEC AlphaServer 8200/8400, Blade Server Maintenance, etc.
<br />IBM RS6000 p -Series, IBM AS/400 i -Series, IBM Mainframe z -Series, IBM Netfinity x -Series, IBM
<br />3494/3584 tape library, IBM 2105 Shark, IBM 9391/92/94/95, IBM 3745/46, 4381, 3090, 2105, FastT,
<br />Models 550, 55A 285, 720, 451, 575, 595, 590, IBM PC, Printers, Desktops, Mobile Systems, etc.
<br />Sun Certified Systems Administrator, Solaris System Performance, Solaris System Administration and
<br />Advanced System Administration, Sun Systems Fault Analysis, SunFire, Sun Ultra
<br />Cisco Network Associate, LAN/WAN, Routing, Switches
<br />STG has an active training and certification program and each of our technicians and Service Desk staff
<br />have quarterly goals to continue their education. As a result, this list of certifications will continue to
<br />grow over time. One of the guiding factors for our training is the list of equipment that we are
<br />supporting for all of our customers, so if we are fortunate enough to win this bid for the City, our Service
<br />Desk staff will insure that their certifications match with your equipment.
<br />vii. Does the help desk staff have access to HP bug logs, problem fix records and technical
<br />documents?
<br />Yes, completely.
<br />1. STG has established an HP Partnership with an outlet ID of 03457300001.
<br />2. With this HP partnership ID, we can tap into HP's Channel Services Network located at
<br />http://h30125.www3.hp.com/csn/?hpp, and get Bug Fixes, Resolutions, Software, Service
<br />Manuals and Configurations.
<br />3. With this HP partnership ID, we also get access to HP's Business Center Operations (BCO) for HP
<br />Certifications under its Partner Portal located at
<br />http://h20375.www2.hp.com/portal/site/publicpartner-
<br />portal/menuitem.92adb114d98ecc78f24af950f8039e01/
<br />4. We can also call HP for limited phone support and HP will guide us to whether a particular issue
<br />is software and/or hardware failure and email to us their analysis.
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<br />Exhibit B
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