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MEMORANDUM OF UNDERSTANDING <br />BETWEEN THE <br />SANTA ANA WORKFORCE INVESTMENT BOARD/YOUTH COUNCIL <br />AND THE <br />SANTA ANA W/O/R/K CENTER/ YOUTH SERVICE PROVIDER NAVIGATOR <br />This Memorandum of Understanding is entered this 1St day of July 2012, by and between the Santa <br />Ana Workforce Investment Board ("WIB")/Santa Ana Youth Council and the Santa Ana W/O/R/K Center <br />("Provider") acting in its capacity as the Youth Service Provider Navigator. <br />1. PURPOSE: The Santa Ana Youth Council designated the Santa Ana W/O/R/K Center as their <br />"Service Navigator" for all WIA youth services, and its eligible participants. The Service Navigator's <br />function within the Youth Service Provider Network is to coordinate services in a manner that eliminates <br />bureaucracy from the participating providers. <br />2. STAFFING RESPONSIBILITY OF "PROVIDER": <br />The Santa Ana W/O/R/K Center must provide sufficient staff to conduct the following roles: <br />A. Assist with recruitment of potential WIA youth participants to Youth Service Provider Network <br />B. Refer eligible youth to appropriate WIA youth providers <br />C. Collect eligibility documentation (both at provider location and Service Navigator site) <br />D. Certify WIA eligibility <br />E. Ensure accuracy and timely submission of all Job Training Automated (JTA) MIS system forms <br />F. Provide technical assistance and eligibility training to all providers <br />G. Develop policies and procedures to ensure compliance with Federal, State and Local WIA rules, <br />regulations and goals <br />H. Track and maintain program/provider performance goals <br />1. Coordinate co-enrollment among youth providers <br />J. Actively participate on the Santa Ana Youth Council <br />K. Coordinate (and provide as needed) follow-up services with providers and participants <br />L. Process payment for services within 30 days of receipt <br />M. Conduct an annual fiscal monitoring of youth providers funded under WIA <br />N. Provide on-going Labor Market Information related to youth to providers <br />0. Provide on-going ADA/EEO information/training <br />P. Provide on-going information/training on Child Labor Laws <br />Q. Provide legislative/regulatory updates on services, programs impacted by Youth Workforce <br />Development <br />R. Collect, analyze and report to Youth Council the results of the Customer Satisfaction Surveys <br />S. Create and implement a continuous improvement project based on the results of the Customer <br />Satisfaction Survey <br />T. Be available and prepared for monitoring by Federal, State and SAWIB staff <br />2