SANTA ANA WORK CENTER STEM YOUTH PROGRAM 2 - 2017

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youth population. Manages and oversees Youth Service Provider Network. Extensive experience in managing performance based programs with diverse populations. Developed and fostered collaborative relationships with youth service providers and community based organizations. Has served as an active member of the Santa Ana Youth Council Board since 2001. Is a recipient of the California Workforce Association "Overall Outstanding Workforce Professional" 2008. Case Manager-Workforce Specialist II (80%): Has experience working with customers in the workforce development field. Has extensive experience in WIA eligibility determination, case management, Work Experience and On-The-Job Training programs as well as business services. Provides job search assistance and prepares job seekers with job search skills, resume development, and interview techniques. Job Developer-Workforce Specialist II (30% in-kind): Is part of our business team at the SAWC and has experience working with customers in the workforce development field. Individual specializes in community and business outreach, marketing, eligibility determination, case management techniques, internal program monitoring, data management, job development and job placement. Sr. Office Assistant (25% in-kind): Has over 10 years of experience in customer service and will assist with client phone calls, answering client questions, assist with snail-outs, meeting preparation, and assist with the overall technical assistance provide by the Navigator. Director, RSCCD Corporate Training Institute: Has a Bachelor's degree in public relations from USC and a Master's degree in Business Administration from the University of Phoenix. Nearly 15 years of experience working collectively in public relations, business development and workforce funded initiatives at the private, state and federal levels. She is currently the Director of both the Corporate Training Institute and the nationally recognized ACT Center at Rancho Santiago Community College District. Her programs provide state-of-the-art work skills assessments, online learning/training systems, and offer employers the opportunity to customize on-site job training tailored to meet their specific needs. She collaborates on joint partnerships with public and private agencies to design specialized training for workforce development that encourages higher education for the advancement of careers. On this partnership, she will oversee the implementation of the Customer Service Academy program and work with the professional trainer(s) on customizing the curriculum for the WIA youth. Professional Trainer/Presenter (100%): He is an expert in marketing and sales with a Bachelor's degree in business from Cal Poly San Luis Obispo. A member of the adjunct faculty at Santa Ana College, he teaches Sales and Marketing and serves as a member of the Santa Ana College Business Division and Entrepreneurship Advisory Boards. Previously, he owned and managed his own business for several years. With more than 20 years of sales, management, marketing, and customer service experience in various industries including, wireless, software, real estate lending, and consumer goods, he brings real-world business situations and solutions to his instruction. He currently works on a WIA grant which gives under privileged teens the ability to learn lifelong skills in the areas of business and applies his knowledge and experiences with a fun and interactive teaching style which helps students retain the information they learn in order to succeed. B. FISCAL CAPACITY: The SAWC is a part of the City of Santa Ana. All fiscal and procurement operations follow the policies and procedures of the City. As a part of the City's accounting system, the SAWC has various account numbers assigned that relate to specific funding sources. Revenues and expenditures are coded with account numbers relating to those funding sources. Monthly financial statements are 12 Exhibit A