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CITY OF SANTA ANA WORKFORCE INVESTMENT BOARD <br />ONE STOP PARTNER MEMORANDUM OF UNDERSTANDING <br />SERVICES MATRIX FOR <br />SANTA ANA WORK CENTER (CITY OF SANTA ANA) <br /> ? Employment and Training Activities under Title I of the Workforce <br />Programs Represented Investment Act <br /> ? Intake <br /> ? Orientation/Workshops <br /> ? Screening and eligibility determination for WIA assistance <br /> ? Identification and referral on individuals in need of employment and <br />Services Provided training services <br /> ? Coordinate Work Center employment and training programs with those <br /> offered through the One-Stop system <br /> ? Other programs and services appropriate through WIA funding <br /> E Co-location of staff <br />Method of Service ® Co-location of services <br />Delivery ® Cross training of staff <br /> ® On-line <br /> ® In person <br /> ® By phone <br />Referral Method ® Referral form <br /> ® Online <br /> ® Customer Satisfaction' <br />Contribution to One-Stop <br />System ® Provide coordination and services for WIA programs <br />1 Criteria to be determined by the State of California and the Santa Ana Workforce Investment Board