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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner-Peyser Integration <br />2b) Issue resolution process <br />Each Team(s) is encouraged to engage in issue resolution through <br />consensus. If consensus cannot be achieved, the issue will be <br />elevated to the next level, beginning with the Functional Team <br />Supervisor or Service Integration Leadership Team. <br /> <br />Issue Any team member may identify on issue that needs to be resolved. All are <br />Identified encoit raged to seek resolution through consensus at the lowest possible <br /> level. ff issue can not be resolved, it may be elevated for resolution. <br /> Issue is <br />Level I Issue is formally discussed by <br />functional leant issue is resolved or elevated within .5 <br /> <br />Functional Unit written and presented and consensus is <br />an business days <br /> sought. <br /> <br />Level ? Written issue is <br /> formally presented issue is <br />Frmclional including possible discussed and issue is resolved or elevated within 5 <br /> <br />l'ecrnr strategies that were consensus is business days <br />Supervisors used to attempt sought. <br /> consensits <br />Level 3 Written issue is <br /> formally presented Issue is <br />Service including possible discusses' and Issue is resolved or elevated within 5 <br />Integration strategies that were consensus is business days <br />Leadership used to attempt sought <br />Team consensus <br /> Final ruling is made by Operator <br />Level -l Written issue is Issue is regardless of consensus, Within 10 <br /> formally presented discussed and business dgys. if issue is outside of <br />Senior using an agreed upon consensus is current integration policy, dissenter may <br />Alanagement format. sought. fortivard issue to State Integrated Policy <br /> Group for consideration. <br />Resolution of <br />IAsIIe <br />i7d/01- Final rule is added to local policy andlor procedures. If issite rises to the level q/' <br />Referral to State policy, it is elevated to the local board for consideration <br />integraled <br />Policy Group <br />3) Continuous Improvement <br />3a) Schedule of System Review <br />To be conducted weekly, monthly, quarterly and annually <br />3b) Process Change Implementation <br />By proactively identifying changes, leaders can use the following <br />essentials to help implement change in an orderly and timely fashion: <br />1. Leadership readiness <br />2. Vision clarity <br />Page 11 of 14