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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner-Peyser Integration <br />For Employment, Employer and Business Services: <br />• Job matching rate <br />• Usage of OJT, Work Experience, Customized training, hiring events, <br />job fairs and rapid response activities <br />• Monthly business outreach activities report which include service <br />requested and services rendered <br />Staff Capacity Building <br />• Validation of staff competency in the three service team components <br />• Awareness and understanding the appropriateness of usage of the <br />center and partner resources <br />• Ongoing review of practices that can be subtracted and what practices <br />needed to be added <br />• Utilization of new data system, on-line assessment tool, labor market <br />information, and various cost and non-cost related training options <br />Overall System Improvement-. <br />• Market penetration rate for job seekers and employers <br />• Awareness of the W/O/R/K Center services in the community <br />• Customized surveys of employer and job seeker users <br />• Return-on-Investment Analysis <br />Page 13 of 14