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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner-Peyser Integration <br />2b) Issue resolution process <br />Each Team(s) is encouraged to engage in issue resolution through <br />consensus. If consensus cannot be achieved, the issue will be <br />elevated to the next level, beginning with the Functional Team <br />Supervisor or Service Integration Leadership Team. <br /> Any team member may identify an issue that needs to be resolved. All are <br />Issue encouraged to seek resolution through consensus at the lowest possible <br />Identified level. If issue can not be resolved, it may be elevated for resolution. <br /> Issue is <br />Level 1 <br />Issue is farrnally discussed by <br />/sszre is resolved or elevated within 3 <br /> written and presented fzrnctiornd learzz business dabs <br />Functional Unit and consensus is <br /> sought. <br />Level 2 Written issue is <br /> formally presented Issue is <br />Functional including possible discussed and issue is resolved or elevated within 5 <br /> <br />Team strategies that were consensus is business days <br />Supervisors used to attempt sozrght. <br /> consensus <br />Level 3 Written issue is <br /> formally presented Issue is <br />Service including possible discussed and Issue is resolved or elevated within S <br />Integration strategies that were consensus is business clays <br />Leadership used to attempt sought <br />Team consensus <br /> Final ruling is made by Operator <br />Level 1 Written issue is Isszte is regardless of consensus, within 10 <br /> formally presented discussed and business days. If issue is ozttside of <br />Senior using an agreed ztpon consensi.ts is eztrrent integration policy, dissenter may <br />Management format, sozrght. forward issue to State Integrated Policy <br /> Grottp.for consideraliori. <br />Resolution of <br />Issue <br />And/Or Final rule is added to local policy and/or procedures. If isszte rises to the level of <br />Referral to State policy, it is elevated to the local board for consideration <br />Integrated <br />Police Group <br />3) Continuous Improvement <br />3a) Schedule of System Review <br />To be conducted weekly, monthly, quarterly and annually <br />3b) Process Change Implementation <br />By proactively identifying changes, leaders can use the following <br />essentials to help implement change in an orderly and timely fashion. <br />1. Leadership readiness <br />2. Vision clarity <br />Page 11 of 14